911 Dispatcher, Police Communications Operator

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** Job Description Summary
** The Emergency Communications Center within the Department of Public Safety is staffed by Police Communications Operators (PCO) who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk. Police Communication Operators receive incoming calls for police, dispatch officers appropriately, monitor police radio alarms; document police requests in an electronic records management and dispatch system;

operate the National Crime Information Center (NCIC) console, Police Mutual Aid Radio System (PMARS), a computer aided mobile dispatch system, and interoperable radio console.
PCO’s s will become First Responder, CPR, NCIC, and Public Safety Telecommunicator Certified through APCO and Incident Command through FEMA at a minimum.
The hiring process for Police Communications Operator takes approximately 4 months and consists of a written examination (Criti Call), In-Person Interview, Background Investigation, Sit Along, truth verification, medical examination, psychological examination and drug screening. Applicants who are not selected for hire during this process may reapply for future vacancies in one year unless notified of disqualification.
PCO’s work 4 – 10-hour shifts which may include nights, weekends and holidays. The position is considered essential.
Preferences:  Previous emergency dispatch experience. Thorough knowledge of emergency communications practices and procedures. Skill in the operation of assigned communications equipment; in obtaining essential information in emergency situations; in summarizing and relaying information; in the use of keyboards and office equipment. Ability to lead and train others in police communications work; to type accurately; to communicate effectively both orally and in writing;

to react calmly, quickly, and decisively in emergency situations; to obtain, summarize and relay information orally and in writing; to follow oral and written instructions; to write legibly; to monitor multiple radio frequencies.#
** Minimum Qualifications
** High School Diploma or GED AND Two years clerical or other related experience. Applicants must submit to and successfully pass a comprehensive background investigation.#
** Additional Job Details
**** Preferences:
** Previous emergency dispatch experience. Thorough knowledge of emergency communications practices and procedures. Skill in the operation of assigned communications equipment; in obtaining essential information in emergency situations; in summarizing and relaying information; in the use of keyboards and office equipment. Ability to lead and train others in police communications work; to type accurately; to communicate effectively both orally and in writing;

to react calmly, quickly, and decisively in emergency situations; to obtain, summarize and relay information orally and in writing; to follow oral and written instructions; to write legibly; to monitor multiple radio frequencies.
** Required Application Materials:
** N/A
** Best Consideration Date:
** N/A
** Posting Close Date:
** 02/24/2026
** Open Until Filled: YES**#
** Job Risks
** Not Applicable to This Position#
** Financial Disclosure Required
** No

For more information on Financial Disclosure, please visit .#
** Department
* * VPA-Public Safety#
** Worker Sub-Type
** Staff Regular#
** Salary Range**$45,375.00 - $54,450.00#
** Benefits Summary
** For more information on Regular Nonexempt benefits, select this .#
** Background Checks
** Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is…