Body Shop Customer Service Representative; CSR – CCC ONE

We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE, understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment. You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery.

• Greet customers in person and over the phone with professionalism
• Manage customer files and repair status using CCC ONE
• Schedule repairs, drop-offs, and pick-ups
• Communicate repair progress clearly to customers
• Coordinate with estimators, technicians, and insurance companies
• Review estimates, supplements, and invoices with customers
• Process payments and close repair orders
• Maintain organized front office operations
• Handle customer concerns with professionalism and efficiency

• CCC ONE experience required
• Prior auto body or collision repair experience preferred
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with insurance-driven repairs
• Reliable, punctual, and professional

• 401(k) with company match
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary / Competitive pay based on experience
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off / Paid vacation and PTO
• Parental leave
• Profit sharing
• Training & development / Professional development assistance
• Vision insurance
• Wellness resources
• Free uniforms
• On-the-job training
• Referral program

• Customer service: 2 years (Required)
• CCCONE Software: 2 years (Required)

• Spanish (Required)

Job Type: Full-time

Work Location:

In person

If you’re an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we’d love to hear from you.