Relationship Banker - College Park Financial Center

Responsibilities

• Engage clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients as needed.
• Have deep conversations with clients to gain in‑depth knowledge of their financial and life priorities and connect them to solutions that meet their goals.
• Build and maintain relationships with clients to meet their financial needs.
• Follow established processes and guidelines to act in the best interest of clients and the bank, adhering to laws and regulations.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic self‑starter with strong work ethic and focus on results.
• Collaborative and builds strong relationships.
• Passionate and committed to delivering a positive client experience.
• Confident in identifying solutions for clients.
• Effective communicator; engaging all clients.
• Ability to learn and adapt to new information and technology.
• Confident educating clients about simple banking transactions via self‑service technologies.
• Applies critical thinking and problem‑solving skills.
• Follows processes and guidelines, adhering to laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Willing to work weekends/extended hours and be scheduled at any financial center location.

• Experience in financial services industry, products, and solutions.
• 1 year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant associate’s degree (business management, administration, finance).

• Adaptability
• Business Acumen
• Customer & Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours per week: 40

Hourly pay range: $25.00 - $26.77, based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible.

Benefits eligible with industry‑leading benefits, paid time off, resources, and support to employees. For more details visit the pay transparency page.