Hotel Manager

Cambria College Park, 8321 Baltimore Avenue, College Park, MD 20740, USA

Full Time

Complex General Manager

$70,000.00 - $80,000.00 annually (experience-based compensation)

The Cambria Hotel College Park is where modern sophistication meets next-level service in the heart of a vibrant university town. We blend upscale amenities with a laid-back vibe, offering guests a fresh take on modern hospitality. Whether they’re here for business, leisure, or a little bit of both, our team delivers personalized service that makes every stay feel effortless. We’re passionate about creating memorable moments—and we do it with energy, warmth, and a touch of local flair.

The Hotel Manager provides strategic and hands-on leadership for the hotel’s daily operations, serving as Manager on Duty and driving operational excellence across all departments. Reporting to the General Manager, this role champions a guest-centric service culture, ensures full compliance with brand standards, and delivers strong financial performance. The Hotel Manager is a visible leader who models service excellence, accountability, and team engagement while optimizing revenue, labor, and overall guest satisfaction.

• Lead day-to-day operations for Front Office, Housekeeping, and Engineering to ensure seamless execution and elevated guest experiences.
• Drive guest satisfaction metrics (Medallia/Google Reviews/REVPAR index impact) through service recovery, quality assurance, and proactive operational oversight.
• Ensure brand standards, SOPs, and QA audit requirements are consistently executed and maintained.
• Optimize labor management through forecasting, scheduling efficiencies, and productivity controls aligned with occupancy and demand.
• Oversee room inventory controls to ensure accuracy, availability, and revenue optimization.
• Conduct routine inspections of rooms and public spaces to ensure product quality and brand compliance.
• Manage departmental budgets, cost controls, and expense flow-through to achieve GOP targets.
• Lead daily stand-ups and departmental meetings to ensure alignment, communication, and accountability.
• Drive a culture of service excellence through coaching, engagement, and performance management.
• Recruit, onboard, train, schedule, and develop associates to build a high-performing team.
• Ensure compliance with safety, security, emergency procedures, and risk management protocols.
• Work with the Brand revenue management team to optimize revenue and drive market share.
• Act as the primary point of contact for escalated guest concerns, ensuring timely and effective resolution.
• Maintain strong knowledge of hotel amenities, competitive set, and local market offerings.
• Maintain availability during peak demand periods, including weekends, holidays, and special events.
• Perform additional duties as assigned by senior leadership.

• Comprehensive knowledge of hotel operations, revenue strategy fundamentals, labor relations, safety programs, and quality assurance standards.
• Strong operational background in Front Office and Housekeeping leadership.
• Financial acumen with the ability to analyze P&L statements, labor reports, and performance metrics.
• Excellent leadership, communication, and conflict resolution skills.
• Ability to thrive in a fast-paced, high-demand environment while maintaining composure and guest focus.
• Proficiency in property management systems (PMS), revenue management tools, and Microsoft Office platforms.

• Minimum of 3 years progressive hotel operations leadership experience; multi-departmental oversight preferred.
• At least 2 years of supervisory or management experience in a full-service or select-service environment.

High School Diploma or equivalent required;
Associate or Bachelor’s degree in Hospitality Management or related field preferred.

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of…