Systems Engineer; Desktop Engineering

• Candidate Application Submission Deadline 02/08/2026
• Job Type Full time
• Work Experience 5+ years
• City College Park
• State/Province Maryland
• Country United States

Headquartered in College Park, Maryland, ANGARAI is a professional management solution and services organization with a Project Management Office (PMO), specializing in Enterprise Transformation Services and Enterprise Oversight Services.

The Systems Engineer (Desktop Engineering) is responsible for providing enterprise desktop, endpoint, and audiovisual support within a complex IT environment. This role focuses on analyzing system and workflow requirements, maintaining Windows-based environments, and delivering Tier 2 end-user support for productivity platforms, print services, and conference room technologies.

The engineer will support operational stability, endpoint lifecycle management, and user productivity by troubleshooting system issues, implementing corrective actions, and documenting technical procedures in accordance with enterprise standards.

Analyze system and user requirements related to desktop computing, endpoints, and collaboration tools.

Administer, maintain, and support enterprise Windows workstation and endpoint environments.

Provide Tier 2 support for Microsoft 365 applications and services, including:

• Power Automate
• Office applications
• Microsoft Teams
• Share Point
• One Drive

Deploy, manage, and maintain endpoints using tools such as Tanium and PDQ for:

• Patch management
• Asset inventory and compliance

Manage and support enterprise print solutions, including:

• Paper Cut MF
• HP multifunction printers

Provide audiovisual (AV) support for conference rooms and event spaces, including:

• AVoIP systems
• Control interfaces and integrated AV solutions

Collaborate with cross-functional IT teams to troubleshoot, resolve, and elevate technical issues.

Evaluate workflow, organizational, and planning challenges and develop corrective actions.

Document system configurations, procedures, and troubleshooting steps in an enterprise IT knowledge base.

Support endpoint standardization, security, and lifecycle management initiatives.

Bachelor’s degree from an accredited college or university in:

• Computer Science
• Information Systems
• Business
• Or another related scientific or technical discipline

OR three (3) years of equivalent experience in a related technical field

Minimum 3 years of general experience in systems engineering.

At least 1 year of specialized experience working with interactive, real-time systems supporting online or on-demand operations.

Demonstrated ability to analyze system requirements, evaluate technical problems, and implement corrective actions.

• 5 years of experience administering and maintaining Windows desktop and endpoint environments
• Hands‑on experience managing enterprise print solutions, including Paper Cut MF and multifunction printers (HP and Canon)
• Experience providing enterprise AV support, including AVoIP-based conference room solutions
• Experience providing enterprise AV support, including AV control interfaces and integrated room technologies
• Advanced experience delivering Tier 2 support for Microsoft 365 platforms and services
• Experience deploying and managing endpoints using Tanium and PDQ
• Strong collaboration skills working across infrastructure, security, and application teams
• Proven experience developing and maintaining technical documentation and IT knowledge bases
• Current professional certifications, including: