Senior ServiceNow Developer

Seeking a Senior Service Now Developer to support a large state system. Preference will be given to candidates that reside in the DC metro area due to any on-site visits. Otherwise, it's mainly a remote role. Must be eligible to work without sponsorship. NO 3RD PARTIES!

Service Now Certified Application Developer required.

Seeking an experienced senior Service Now developer to join the IT Operations team. The candidate will lead design, development, and configuration of Service Now applications to support business processes, primarily in areas such as ITSM, ITAM, SPM etc. Person will collaborate with stakeholders, architects and junior developers to deliver scalable, high-quality solutions while adhering to Service Now and ITIL best practices.

The position requires strong technical expertise, leadership skills and a commitment to continuous improvement in an Agile environment. This role offers the opportunity to work on impactful projects in a dynamic environment, with potential for remote or hybrid work depending on the organization.

• Design, develop and implement Service Now applications, workflows, business rules, client scripts, UI policies and scripted solutions on the Service Now platform
• Define and create Service Now portal for all IT intake to include but not limited to incidents, problems, IT changes, enhancements, project requests and service catalog
• Configure out-of-box functionalities to meet business requirements, including forms, fields, notifications, access control, reporting and integrations to other systems.
• Integrate Service Now with 3rd party systems via web services or other API’s
• Lead requirements gathering, technical design and solution architecture for new features or enhancements
• Develop and maintain Service Portal components, dashboards, reports and performance analytics
• Perform testing, debugging and troubleshooting of applications; support upgrades and platform maintenance
• Conduct code reviews and enforce coding standards and best practices
• Collaborate with cross-functional teams in Agile/Scrum methodologies to deliver projects on time.
• Stay current with Service Now releases, new features and industry trends to recommend improvements

• 5+ years of hands-on Service Now development experience, including module configurations and integrations
• Bachelor’s degree in computer science, Information Technology or a related field or equivalent experience.
• Certifications
• Service Now Certified Application Developer required
• Service Now Certified Implementation Specialist in relevant modules (ITSM, ITAM, Service Portal) preferred
• Service Now Certified System Administrator is a plus
• Technical Skills
• Strong experience with Service Now tools such as Flow Designs, Business Rules, Script Includes, UI Actions, ACL’s, Import Sets, Transform Maps and Service Portal
• Knowledge of web services, JSON and integration technologies
• Familiarity with ITIL processes and Service Now modules such as ITSM, ITAM, SPM, GRC, Portal
• Experience with Agile methodologies and version control
• Soft Skills
• Excellent problem-solving abilities
• Stakeholder collaboration
• Ability to work independently or lead small teams

• Experience technically leading Service Now implementation, upgrades and projects
• Knowledge of advanced features like Virtual Agent, Predictive Intelligence or Performance Analytics
• Background in full-stack development or related platforms