Windows System Administrator

The Windows System Administrator position will play a pivotal role in ensuring the successful technical administration of NOAA systems within the contract. You will be responsible for providing system administration support, monitoring system performance, identifying areas for improvement, and facilitating communication between stakeholders. This position requires a keen eye for detail, strong analytical and technical skills, and the ability to work effectively in a dynamic and fast-paced environment.

• Manage and work ticket queues in Service Now.
• Actively monitor for unassigned tickets and take ownership to resolve.
• Process requests for ticket transfer, escalation, or re-assignment.
• Categorize and assign tickets to the appropriate team.
• Follow up on customer tickets daily (including tickets belonging to other team members)
• Troubleshoot & resolve Windows 10‑11 issues in person, by phone or email.
• Create, edit or remove users from Active Directory.
• Perform physical system build imaging including system recovery, disk encryption and profiling.
• Install new applications, perform system upgrades, migrate user profiles.

Position is on-site 5 days a week in College Park MD

Salary DOE: $55‑60K

• Must be able to work independently to execute against sets of procedures and be able to lift 50 pounds
• Must have keen attention to detail and excellent communication skills
• Must have 1‑3 years experience with Windows Systems Administration:
  • Create and manage user accounts and permissions, including adding or removing users and setting up group policies.
  • Manage various server roles, including Active Directory, file servers, DNS, and web servers.
  • Install, configure, and deploy Windows operating systems, physical servers, and virtual machines

Must be able to provide proof of U.S. Citizenship and is able to be cleared at the Public Trust Level