Junior System Engineer

Role Overview

We are seeking a System Engineer to join our intel team, providing 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.

Monitor ICAM systems, provide Tier 1 & Tier 2 support, assist end-users to resolve access issues, aid development teams in understanding and resolving issues with REST Services, use JIRA for ticket management, and provide support via email, chat, and phone.

The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.

• TS/SCI Clearance with polygraph
• Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity
• Experience with knowledge of:
  Online and telephone customer support, Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), Entitlements Management, LDAP directories, SQL and basic database querying abilities, RESTful services, Ticket tracking systems (e.g., JIRA, Redmine, Service Now), Linux operating systems

• 8 weeks paid leave
• 10% matching in 401(k) contributions
• $5,000 annual training/tuition
• Student Loan Repayment Program
• 100% company-funded HSA
• Rich medical coverage
• Dental coverage including orthodontia
• Up to $420,000 in life insurance
• Amazon Prime
• Gym reimbursement
• Monthly lunches
• Games and prizes
• Pet adoption program
• Generous referral bonus program
• Fun events