System Administrator, Level 2; Mid Shift

What You Will Do

At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission‑critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high‑performing IT systems. The role includes both remote and hands‑on support, mentoring junior team members, diagnosing and resolving complex issues, supporting cloud infrastructure, and maintaining operational excellence.

• Provide advanced technical support and troubleshooting for network, desktop, server, and system hardware and software.
• Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies.
• Support users across worldwide locations using remote desktop and desktop mirroring technologies.
• Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk.
• Install, configure, maintain, and troubleshoot Windows and enterprise computing environments.
• Escalate and coordinate resolution of complex technical issues when appropriate.
• Provide guidance and technical mentoring to junior system administrators and support personnel.
• Document technical procedures, troubleshooting steps, and system configurations.
• Support system maintenance activities, software installations, upgrades, and patching.
• Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction.

• Experience providing enterprise desktop, server, and system administration support.
• Strong troubleshooting skills involving hardware, software, networking, and operating systems.
• Experience supporting remote users through remote desktop technologies and desktop mirroring applications.
• Experience supporting cloud infrastructure and resolving Help Desk incidents.
• Strong understanding of Windows operating systems and enterprise IT environments.
• Ability to investigate technical problems, determine root cause, and implement effective solutions.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast‑paced operational environment.
• Experience mentoring or providing technical guidance to junior personnel.
• Strong written and verbal communication skills.
• Must be able to work Wednesday – Sunday, 2:00 PM – 10:00 PM.

• High School Diploma or GED and twenty (15) years of relevant experience; OR
• Bachelor's degree from an accredited college or university and fifteen (10) years of relevant experience.

• Must meet DoD 8570 IAT Level I certification requirements.

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role.

• Support critical national security missions that matter.
• Be part of a close‑knit, employee‑first culture where your voice is heard.
• Expand your skills through ongoing training, mentorship, and career development.
• Enjoy competitive compensation, generous benefits, and work‑life balance.

We are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.