Field Service Technician - Field Services

Field Service Technician - Field Services

Maryland, USA

• Incident handling: troubleshoot hardware and software failures, repair components, clean, adjust mechanical parts, and install or configure software.
• Preventive maintenance: perform routine checks and refill consumables according to documented procedures.
• IMAC/R: install, move, add, change, or remove hardware and software products as directed.
• Customer training: instruct customers on equipment operation, maintain quality measurements, and follow up on concerns.
• Process tasks: receive incident briefs, update dispatch, provide detailed debriefings, and inform customers of actions taken.
• Continuous improvement: observe problems, report potential issues, suggest improvements, and use corporate knowledge bases.
• Training: participate in hardware and software training sessions and obtain certifications.
• Administration: apply field change orders, provide accurate dispatch information, and prepare service, expense, and attendance reports.
• Security and safety: drive safely, obey traffic laws, protect company vehicle and equipment, and document usage.

• Demonstrated technical, electronic repair, and maintenance skills.
• Working knowledge of technology, systems, applications, and tools used in the office and field.
• Proficiency with Windows operating systems and platforms.
• Familiarity with field procedures, practices, and concepts.
• Professional attitude and appearance at all times.
• Team‑based orientation and customer‑focused mindset.

• Minimum two years in IT, mechanical, or electronic‑related profession; ATM technical experience preferred.
• Associate’s degree in a technology field acceptable.
• Effective verbal and written communication skills.
• Ability to interpret technical documentation.
• PC literacy and proficiency with relevant tools.
• Knowledge of ATM industry highly desirable.
• Experience servicing NRT Quick Jack or similar ticket‑redemption products in casino environments is an asset.

• Frequently stand, walk, sit, use hands, reach, and occasionally lift up to 50 pounds.
• Requires close, distance, color, peripheral, depth vision, and ability to adjust focus.
• Noise level typically moderate.
• Long‑distance driving and exposure to inclement weather.

• Rapidly understand client requirements.
• Analyze and evaluate IT system operations.
• Knowledge of standard networking concepts, practices, and procedures.
• Provide support to end users.
• Comfortable interacting with all management levels.
• Identify, research, and resolve technical problems.
• Respond to phone calls and emails for technical support.
• Plan and accomplish goals using experience and judgment.
• Install, implement, and configure upgrades and complete onsite solutions.
• Conduct on‑site technical and sales training worldwide.
• Develop, edit, evaluate, and validate training materials.
• Represent the company’s image professionally in all customer interactions.
• Travel extensively (approximately 75% of the time).
• Perform additional projects or duties as assigned.

• Undergraduate degree or IT/business program required.
• Accredited certifications are an asset.

• Maintain high technical skill level related to in‑use systems and applications.
• Experience with network technologies.
• Proficiency across all Windows operating system platforms.
• Familiar with field concepts, practices, and procedures.

• Excellent written and verbal communication and management skills.
• Strong interpersonal skills across all professional levels.
• Superior organization skills.
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Committed team player with independence in task completion.
• May require license; background checks will be conducted.
• Experience with casino or gaming industry is an asset.

A competitive salary, group benefits (health, vision, dental, and life insurance), career advancement opportunities, challenging work, and a convenient work location.

NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request. NRT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, or disability. NRT is a sponsor of European Union ability and equal opportunity policies.