Program Analyst

This position is required to be onsite in College Park, MD, three (3) days a week

The Program Analyst will assist the administration with HPSM ticket management, Iron Key management, hardware order tracking and delivery; refresh support, customer relations management and outreach, ITC support, SharePoint management of the CITL site, and RQST IT support. Onsite support is required at least 3 days a week. As the demand increases, this may change, and additional onsite support may be required.

In this position, the Program Analyst will provide project management support to the HFP's CITL leadership.

• Provide technical lead support for customer support IT issues for HFP. This would include taking ownership of communication to effectively route all in-coming emails, tickets and calls to the appropriate technical support team to resolve user issues to users' satisfaction.
• Assist with data entry into various spreadsheets and databases for tracking orders, deliveries, and property assets.
• Handle the processing of HPSM tickets (approx. 300/month) in the CITL queue, referring the tickets requiring special handling to the Center CITL lead as needed.
• Assists in the development and maintenance of communications, communication tools, and all-hands messages for our customer base.
• Assists in the dissemination of information to our customer base either by all-hands messages or one-on-one interaction with customers.
• Take minutes and assist at ITC meetings as needed.
• Monitor weekly CCB meetings and take notes for CITL as needed.
• Monitor agency wide CITL and ITFC meetings and take and provide notes for CITL.
• Provide daily update of CITL tasks accomplished.
• Update CITL-related up to 5 SOPs and job aids.
• Update CITL, APO, and PCOs as appropriate whenever computers are reassigned to new users and ensure laptops are properly barcoded and have a PCO contact label on them.
• Assist with deployment and gathering user feedback during pilot testing.
• Track inventory in stockrooms as needed.
• Assist with Computer refresh process and tracking of prior devices.
• Provide CITL/PCO's with updated property barcodes for PMIS update and log of barcodes for surplus of old equipment.
• Deliver computer equipment and accessories to customers as directed by CITL.
• Help manage the CITL's Blackberry/iPhone/Samsung loaner pool.

• Must have or be able to obtain a Public Trust.
• At least two (2) to three (3) years of work experience as a project manager.
• Independently managed a variety of projects with frequent interruptions and shifting priorities to complete work in a timely manner and meet mandatory deadlines.

• General knowledge and experience working with the federal government; especially the Food and Drug Administration (FDA).
• Excellent communication skills with a high level of professionalism.
• Detail-orientation and critical thinking skills with a focus on problem-solving.
• Ability to manage workload and time efficiently.
• Ability to work independently at times and to collaborate as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.

• Bachelor's Degree

• This position requires the ability to obtain and maintain a U.S. government Public Trust clearance. Due to contract requirements, candidates must be U.S. citizens or lawful permanent residents (green card holders) to be eligible.
• No agencies, third parties, or Corp-to-Corp submissions.

• $40,000 - $55,000
• Salary commensurate with experience.

DRT Strategies, Inc. (DRT) follows the guidelines outlined by the Equal Employment Opportunity Commission (EEOC) to provide all employees and qualified applicants employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, genetic information, disability, protected veteran status, or any other protected characteristic under federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing , or by dialing . For additional information, please review the Know Your Rights:
Workplace Discrimination is Illegal, E-Verify (English), E-Verify (Spanish). Right to Work (English), Right to Work (Spanish).