ServiceNow Engineer

Servicenow Engineer

This position is available within the University of Maryland's Division of Information Technology (DIT). The Service Now Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the Service Now platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position include:

• Customize and configure Service Now using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the Service Now platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
• Integrate Service Now with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the Service Now platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest Service Now features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Education:

Bachelor's degree from an accredited college or university.

Experience:

Three (3) years of professional experience implementing and managing enterprise solutions.

Other:
Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.

Skill in oral and written communication.

Skill in the use of office productivity software such as Office 365 or Google Work spaces.

Ability to follow directions from more senior team members but also able to work independently.

Ability to effectively manage workload and deliver assignments on time.

Preferences:

• 2+ years of experience administering or developing within a large scale implementation of Service Now
• Experience in Java, JavaScript, HTML, and CSS
• Experience in the implementation of Service Now integrations using REST API and the Integration HUB
• Higher Education Industry Experience
• Skill in oral and written communication.
• Skill in the use of Google Office products.
• Ability to perform multiple tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Information:

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position.

Required Application Materials:

• List of Three References
• Resume
• Cover Letter

Best Consideration Date:

August 3, 2026

Posting Close Date:

Open Until Filled

Salary Range:

$ - $