ServiceNow Engineer

Service Now Engineer – Division of Information Technology (DIT)

This position is available within the University of Maryland’s Division of Information Technology (DIT). The Service Now Engineer supports the configuration, development, and maintenance of the Service Now platform for all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

• Customize and configure Service Now using built‑in features such as UI policies, business rules, data policies, and client scripts.
• Leverage out‑of‑the‑box functionalities and modify them as necessary to meet specific business requirements.
• Integrate Service Now with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand requirements and design easy‑to‑use solutions.
• Analyze business problems and translate them into technical designs that leverage the platform’s capabilities.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest Service Now features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities, show what is possible/recommended, and rapidly prototype new solutions.
• May be required to work evenings, nights, weekends, or different shifts for extended periods.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances and, if necessary, drive a vehicle to deliver and pick up materials.

• Bachelor’s degree from an accredited college or university.
• Three (3) years of professional experience implementing and managing enterprise solutions.
• Additional work experience may be substituted on a year‑for‑year basis for up to four (4) years of the required education.

• Knowledge of application support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.
• Skill in oral and written communication.
• Skill in using office productivity software such as Office
  365 or Google Work spaces.
• Ability to follow directions from senior team members while working independently.
• Ability to manage workload and deliver assignments on time.

• Two or more years of experience administering or developing within a large‑scale implementation of Service Now.
• Experience in Java, JavaScript, HTML, and CSS.
• Experience in implementing Service Now integrations using REST API and Integration HUB.
• Higher Education industry experience.
• Ability to perform multiple tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

DIT will not sponsor work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position.

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.