Program Manager

Description

Job Title:

Program Manager

Job Type: Full-time

Location:

Remote

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world.

Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape.

Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

Dynanet is seeking a Program Manager to serve as designated Key Personnel on an upcoming federal health agency program providing enterprise agile tooling, Dev Sec Ops  platform services, service desk operations, and software asset management.

The program delivers the shared agile and Dev Sec Ops  platform, tooling, service desk, and software licensing foundation used by a large portfolio of delivery teams that build and operate high-traffic public-facing websites and their supporting systems. The Program Manager is the single accountable leader across all program task areas and the principal interface to the client's contracting representative, product managers, and partner contractors.

Success in this role is an integration outcome rather than a task-completion outcome. It is measured by whether the client experiences the program as one coordinated effort rather than a set of independent work streams, and by measurable results against jointly defined Objectives and Key Results.

• Serve as the accountable leader across all program task areas - program management and collaboration, agile project management, Dev Ops and Dev Sec Ops  platform operations, tools management, service desk, and software and license management - ensuring alignment of schedules, dependencies, data, and design decisions.
• Act as the principal point of contact to the client's contracting representative and to product and program managers, demonstrating responsiveness and professionalism in all coordination with client leadership.
• Establish and maintain a collaborative digital workspace using client-approved tools that gives stakeholders real-time visibility into progress, risks, and dependencies across every task area.
• Lead integrated initiatives that span multiple delivery organizations, coordinating discovery and planning, maintaining integrated delivery roadmaps, and driving cross-team readiness and launch activities including go/no-go governance.
• Collaborate with the client to define and maintain Objectives and Key Results that link program and feature-level goals, with quantifiable indicators of user experience, operational efficiency, and program effectiveness.
• Own the program reporting cadence - sprint, monthly, program increment, incident and outage, and ad hoc reporting - sourcing status from live dashboards and data systems wherever practicable rather than from hand-assembled artifacts.
• Maintain client visibility into cost, schedule, progress, technical performance, and risk, including self-assessment against quality assurance surveillance measures.
• Develop and maintain joint operating agreements with partner contractors that define responsibilities, escalation paths, and coordination protocols, and submit each for client approval.
• Lead the transition-in effort and the phased assumption of platform responsibility from an incumbent contractor, achieving full operational responsibility with zero disruption to production operations.
• Prepare and execute the transition-out plan, including ramp-down scheduling, artifact delivery, knowledge transfer, and close-out certifications.
• Manage program staffing, including backup coverage for short-term absences, and maintain the…