Associate Director of Assessment & Technology #JR

Job Competency

• Data Interpretation & Application
• Leadership & Management

The Associate Director of Assessment and Technology reports to and serves as the primary backup for the Director of the Office of Assessment & Technology (OAT) in Enrollment Management (EM). As such, the position is responsible for assisting the Director with strategic and operational planning, implementation oversight, and leadership within the Department. It provides strategic and operational support for EM initiatives, particularly in Undergraduate Admissions and Student Financial Aid, and is a member of the OAT leadership team overseeing technology operations.

The position supervises Assistant Directors and IT Coordinators, and may supervise other staff positions.

The Associate Director also leads initiatives to plan for, assess, and implement new EM technology and manages EM technology systems, including serving as Slate Captain — overseeing configuration, governance, maintenance, and optimization of the Slate CRM platform; coordinating cross-office requirements; managing testing and releases; and guiding staff on best practices. The position is also responsible for taking part in full systems lifecycle development;

managing the resolution of technical issues; leading technology quality control and enhancement efforts; and providing leadership and project management assistance in technical and technological applications, functionalities, and initiatives in the Office. The position operates as a project manager and liaison, and interfaces with the constituent offices within and outside of EM on technology matters and technical issues. The position coordinates with the university’s Division of Information Technology (DIT) and third‑party software vendors in the development, testing, and maintenance of information systems and web‑based applications relevant to enrollment management processes.

The position manages and performs systems training for office staff, EM, and other constituents, and represents the office on EM and campus committees, initiatives, and projects.

Systems and processes for which this position is responsible in ensuring operational efficiency and effectiveness, and solutions management and sustainability include:

• Customer engagement and relationship (e.g., Slate, Chatbot)
• Financial aid packaging and disbursement
• Admissions application management and evaluation
• Document imaging
• Scholarship management
• Student information
• Integrations with third‑party undergraduate college application services
• Data analysis and reporting solutions (e.g., SAS, Tableau, etc.)
• Utilization of project management/ticketing (e.g., Jira, Service Now)

Education:

Bachelor’s degree from an accredited college or university.

Experience:

Eight (8) years of professional experience managing business operations. Three (3) years of experience supervising or managing professional staff.

• Knowledge of business acumen to understand key business drivers, organizational communications, and data. Knowledge of organizational and unit performance measures.
• Knowledge of the impact and implications of decisions on leadership objectives.
• Skill in oral and written communication.
• Skill in data analytics and negotiation.
• Skill in the use of Microsoft Office and Google Suite products.
• Ability to exercise independent judgment and discretion.
• Ability to develop and administer new policies and procedures.
• Ability to interpret and apply policies, procedures, regulations, and laws.

Master’s Degree Preferred.

Experience:

A minimum of six (6) years’ experience in the area of information technology, assessment, or strategic planning in higher education, including six (6) years of training and supervision of employees. Understanding of dependencies and expertise in integration between system modules and among systems. Demonstrated project management experience and proven ability in the planning and implementation of technical designs and solutions to solve business problems.

A minimum of three years’ experience serving as a Slate CRM Captain, including configuration, governance, workflow…