ServiceNow Engineer

Overview

This position is available within the University of Maryland’s Division of Information Technology (DIT). The Service Now Engineer at the University of Maryland, College Park supports the configuration, development, and maintenance of the Service Now platform. The role covers all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

• Customize and configure Service Now using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the Service Now platform's out‑of‑the‑box functionalities and modify them as necessary to meet specific business requirements.
• Integrate Service Now with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand requirements and design user‑friendly solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the Service Now platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest Service Now features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities and rapidly prototype new solutions.

This position is considered essential and may require work at the normal location or an alternative location during emergencies to maintain continuity of university services. The employee may be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards, walk short distances, or drive a vehicle to deliver and pick up materials.

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of professional experience implementing and managing enterprise solutions.

Other: Additional work experience as defined above may be substituted on a year‑for‑year basis for up to four (4) years of the required education.

Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.

Skill in oral and written communication; skill in using office productivity software such as Office 365 or Google Work spaces.

Ability to follow directions from more senior team members while working independently; ability to effectively manage workload and deliver assignments on time.

• 2+ years of experience administering or developing within a large‑scale implementation of Service Now.
• Experience in Java, JavaScript, HTML, and CSS.
• Experience in implementing Service Now integrations using REST API and the Integration HUB.
• Higher Education Industry Experience.
• Ability to perform multiple tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

All positions within the Division of Information Technology have an in‑person component with an expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Salary Range: $ – $.

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. The finalist will have an opportunity to provide information before a decision is made.

The successful candidate must complete employment eligibility verification (Form I‑9) by presenting documents that establish identity and work authorization within the required timeframe. Failure to comply may result in suspension or termination.

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

The University of Maryland, College Park maintains Title IX policies and is committed to providing a nondiscriminatory environment.