Permit Technician I​/II: Front Desk & Permitting Expert

Permit Technician I

Under the general supervision of the Administrative Support Specialist, the Permit Technician I is responsible for assisting in the management of the front office, assisting customers in person and by phone, issuing building permits and certificates of occupancy, scheduling inspections, processing financial transactions, and answering general building and development inquiries.

• Greet and assist customers answering general questions regarding the building and permitting process; maintain sufficient knowledge of City departments and their processes in order to evaluate phone calls, answer general questions, and redirect customers to the appropriate department or staff member when necessary.
• Maintain thorough knowledge of online development and permitting software to train and educate customers on submitting applications, reviewing and responding to staff comments, requesting inspections, and accessing approved construction plans, development permits, building permits, certificates of occupancy, and other development‑related documents.
• Maintain thorough knowledge of development and permitting software to create and issue permits, assess and process fees, and schedule appropriate inspections; verify the accuracy of all data in custom screen fields, especially those related to the calculation of building and development fees, including water and sewer impact fees, parkland dedication fees, sidewalk fund fees and roadway impact fees; verify that all appropriate fees have been assessed and collected prior to the issuance of Building Permits or Certificates of Occupancy.
• Maintain electronic customer database verifying contractor registration is current, contact information is up‑to‑date, and the appropriate certificates of insurance are attached, current, and meet all State and City requirements prior to the issuance of any building permits; conduct research online with the Texas Department of Licensing and Registration and other licensing entities to verify that all required State licenses are current.
• Coordinate and process Stop Work Orders for the City Building Official, tracking the unpermitted construction, the location of work, and the contractor performing the work; apply stop work order restrictions on addresses and/or parcels, document the unpermitted work on the electronic contractor record, and assess appropriate unpermitted work fees when the contractor pulls the required permit.
• Manage daily inspection requests to ensure all prerequisite inspections have passed prior to scheduling subsequent and final building inspections; schedule and maintain all mechanical and plumbing change‑out inspections by coordinating inspection dates and times directly with homeowners.
• Maintain impeccable financial records daily, including verification of the cash drawer bank and reconciliation of payment reports and deposits; notify the Development Services Administration Manager of any discrepancies.
• Process and analyze various SSRS reports daily to coordinate the issuance of permits when all fees are paid, the scheduling of inspections when all previous required inspections have passed, and for coordinating with Atmos Gas on gas permits and with Bryan Texas Utilities on finalized electric permits.
• Perform other related duties as assigned.

Under general supervision of the Administrative Support Specialist, the Permit Technician II is responsible for processing, reviewing, issuing, and tracking building permits; generating inspection requests; processing planning, development, and engineering projects; and answering general building and development inquiries with exceptional customer service and a dedication to public service.

• Greet and advise customers regarding the building and permit process; process phone requests for permits and inspections; disburse phone calls to appropriate departments and/or staff members; assist in the permit review application, inspection, and review process; interpret simple blueprints and building plans for processing and code compliance.
• Review building permit applications for completeness and compliance with local,…