Administrative Coordinator; Labor & Employment practice

About Charles River Associates Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance‑related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact‑based analysis that provide clients with clear, implementable solutions to complex business concerns.

CRA’s Labor and Employment Practice provides expertise and support in a wide range of litigation disputes involving employment processes such as compensation, hiring, promotion, termination, and the role of gender, race, ethnicity and age in employment practices. Our clients, which include preeminent law firms, Fortune 500 companies, and government agencies, come to us for our technical skills, rigorous analysis, and expert insight to understand all aspects of their employment data.

We also assist employers by conducting proactive studies of employment and contracting practices, monitoring consent decrees and settlement agreements, and designing systems to track employment practices. We seek a full‑time Administrative/Operations Coordinator for our Labor and Employment practice to provide support to Vice Presidents and the practice team.

This role may encompass a number of critical areas including general administrative support, billing, project administration, marketing and social media management, and recruiting and onboarding coordination. The Administrative/Operations Coordinator serves as a critical connection between, and among, our internal team, clients, and corporate departments. They will be proficient in technology and have exceptional organizational, time‑management and communication skills, with a strong attention to detail.

A successful Administrative/Operations Coordinator will demonstrate initiative and responsiveness, pick up new skills quickly, and exhibit an ability to anticipate next steps. This position reports to the Labor and Employment Operations and Clients Relations Manager.

• Manage high volume project billing, including preparing and ensuring accuracy of invoices, drafting work descriptions, and obtaining relevant approvals; work closely with corporate finance department to proactively resolve issues (large part of overall role).
• Follow up and provide regular reporting on outstanding project unbilled, receivables and write‑offs under direction of Vice Presidents and project managers.
• Deliver project administration support: oversee conflict checks, client retention letters, project code requests; process vendor invoices, team expense reports, check requests and timesheets in a timely manner.
• Provide general administrative support: maintain calendars and routine correspondence, coordinate detailed travel arrangements, maintain files, and provide administrative backup for other support roles.
• Oversee client relationship management database and deliver marketing and business development support, including social media platform updates, marketing event logistical support, and material preparation.
• Ensure adherence to corporate and practice marketing and social media protocols.
• Manage logistics for internal and external practice meetings and client events, including technology set‑up, meeting room reservation and food ordering.
• Act as an internal and external liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications, etc.) and other practices.
• Other administrative duties, as assigned.

• Bachelor's degree (preferred) or equivalent number of years of full‑time work experience.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook); proficient with technology and learning new software programs.
• Exceptional attention to detail with a quantitative orientation and focus on quality in work product.
• Displays good judgment and problem‑solving skills in…