Police Records Specialist

Under supervision of the Records Supervisor, the Records Technician performs a variety of specialized clerical and technical duties involved in processing various police records and reports in support of the Police Department's records function; enters, researches and assimilates data in a records management system; performs a variety of related office/clerical duties involving the maintenance of highly confidential records; and provides response to public inquires in a courteous and timely manner.

Duties and assignments may overlap depending on the operational needs of the department and staffing levels.

This is the entry-level class in the Police Records Technician series performing the more routine technical, office support, and clerical tasks and duties assigned to positions within this series while learning City and Departmental policies and procedures. Positions at this level are not expected to function with the same amount of program knowledge or level as positions allocated to the Police Records Technician II level and exercise less independent discretion and judgment in matters related to work procedures and methods.

Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Advancement to the Records Technician II level is based on demonstrated proficiency in performing the assigned functions and/or assessment that validates the performance of the full range of duties and is at the discretion of higher level supervisory or management staff.

This is the full journey level class within the Police Records Technician series performing the full range of technical, office support, and clerical tasks and duties assigned to positions within this series. Employees within this class are distinguished from the Police Records Technician I by the performance of the full range of office and administrative support duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Positions in this class series are flexibly staffed and are generally filled by advancement from the Police Records Technician I level, or when filled from the outside, require prior experience. Advancement to the “Technician II” level is based on demonstrated proficiency in performing the assigned functions that validates the performance of the full range of duties and is at the discretion of higher level supervisory or management staff.

• Attend the department's customer counter during business hours serving as the receptionist and providing frontline customer service to include but not limited to, referring citizens to proper authorities and/or locations, answering a variety of phone calls and inquiries relating to the police department, city services, police reports; screening visitors, and answering public records requests for information concerning the police department.
• Receive, process, audit, retain and provide a variety of confidential police records, reports and data information requiring technical knowledge of department operations and procedures; maintain moderately complex operating and activity records; perform specialized computer searches and queries; and provide reports and information to internal staff, outside agencies and the public in accordance with established policies, guidelines and laws.
• Perform administrative support functions to assist with various requests, to include but not limited to, process and compile data for administrative and public report requests and record checks, issue subpoenas to department personnel, route and/or provide copies of reports to other agencies or divisions, and issue citation books to officers.
• Conduct specialized statistical research, requiring gathering information from multiple sources and/or databases to assist law enforcement personnel, other law enforcement agencies, media and the public with various requests.
• Perform…