Enrollment Services Specialist I

Enrollment Services Specialist I

Agency:
Texas A&M University

Department:
Office Of Registrar

Proposed Minimum Salary: $3,750.00 monthly

Job Location:

College Station, Texas

Job Type: Staff

Job Description:

The Office of the Registrar is seeking an Enrollment Services Specialist I to support students, departments, and colleges by providing degree evaluation and curriculum guidance. This position plays a key role in interpreting degree audits in Howdy/Compass, processing requests in the University Adjustment System, and assisting with graduation preparation. The ideal candidate is detail-oriented, collaborative, and passionate about student success. They may also lead projects that enhance enrollment services and academic record integrity.

What You Need To Know:

Salary: $45,000.00 - $49,500.00 (based on selected hire's qualifications)

Cover Letter & Resume: A cover letter and resume are strongly recommended.

Schedule:

May require extended or weekend hours during peak season.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications:

• One year of professional experience in higher education.
• Professional experience in a position with admissions, advising or student academic records duties.
• Previous experience in a higher education office of registrar, financial aid, admissions, or advising.
• Experience reviewing and interpreting student academic records, customer service, and student advising.
• Knowledge of student information systems, degree planning, and degree audits.
• Ability to present information clearly and concisely.
• Ability to work with sensitive information and maintain confidentiality.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite, particularly, Word, Excel, PowerPoint and Outlook.
• Proficiency in Banner 9 or other student information systems.
• Proficiency in Image Now or related document imaging software program.
• Knowledge of the Undergraduate Degree Planner application.
• Advanced knowledge of current university regulations, federal regulations, student rules, core curricula requirements, and state laws related to job responsibilities.
• Knowledge of TAMU policies and FERPA.

Knowledge, Skills, and Abilities:

• Knowledge of word processing, spreadsheet, and presentation applications.
• Ability to multitask and work cooperatively with others.
• Knowledge of degree requirements and student records maintenance.
• Ability to adhere to FERPA.

Responsibilities:

Advising/Counseling:

Assists in advising and counseling departmental advisors across campus on individual students' academic records to determine whether they have met all the academic and legal requirements for graduation. Assists in responding to questions and counseling needs in person, via email, and over the phone from students, departments, and colleges pertaining to the students' graduation and provides solutions for problems encountered. Assists with questions relating to the Undergraduate Degree Planner application, courses counting for financial aid disbursement, and available reports for all applications.

Associated AACRAO Core Competencies & Professional Proficiencies:
Problem Solving, Professional Integrity, Communication, Technical Knowledge;
Records & Academic Services Proficiencies –Academic Policy

Degree Audit – Workflow Functionality:

• Assists in ensuring proper workflow functionality for requested course adjustments, additional curriculum requests, undergraduate curricular exceptions, graduate exceptions, and professional exceptions in the University Adjustment System (UAS).
• Assists in maintaining workflow functionality with requests sent from the Office of Graduate and Professional Studies, the Law School, Qatar, and Galveston in Image Now.
• Ensures proper approvals are provided based on college and dean approval documentation for the university.
• Associated AACRAO Core Competencies & Professional Proficiencies:
  Problem Solving, Professional Integrity, Communication, Technological Knowledge;
  Records & Academic Services Proficiencies – Systems Management, Academic Policy

Interpreting/Maintaining Knowledge of Policies and Rules:

• Assists and…