Customer Service Associates - Multiple Departments and Levels

Job Title

Customer Service Associates - Multiple Departments and Levels

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Join our team at the Texas A&M Veterinary Medical Teaching Hospital and be a powerful force for good! We're seeking Administrative & Customer Service Associates to join our teams across the Veterinary Medical Teaching Hospital.

Though we are accepting applications for all levels, our current greatest need is for:

Senior Administrative coordinator I - Small Animal Client Liaison

Full-time, Monday through Friday, 8pm to 5pm

Customer Service Associate I - Small Animal ER Liaison

Full-time, Monday through Friday, 3pm to 11pm

Opportunities to Contribute

* Contribute to a welcoming, professional environment by supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff.

* Build valuable administrative and communication skills through hands-on involvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time.

* Support the future of veterinary medicine by helping create efficient administrative processes that directly impact high quality patient care, client experience, and the training of future veterinary professionals.

What you need to know

Location:

All positions will be located onsite in College Station, Texas.

Schedule:

Assigned schedule depends on department and/or role. Positions may require flexibility to work alternate shifts, holidays, weekends, and/or 'on-call duty'.

Please Note:

Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Salary:
All positions included in this posting offer a starting rate of $15.85 per hour. Compensation and classification are based on the needs of the department and the analysis of the qualifications during the recruitment process. Final compensation may vary based on specialty service and the level of responsibility assigned.

* See below for additional benefits that add to overall compensation.

What you need to do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Minimum

Required Qualifications

* Administrative Associate I:
High school graduation or any equivalent combination of education and experience and one year of experience in general office or clerical work.

* Administrative Associate II and Customer Service Associate I:
High school graduation or any equivalent combination of education and experience and two years of experience in general office or clerical work.

* Administrative Associate III and Customer Service Associate II:
High school graduation or any equivalent combination of education and experience and three years of experience in general office or clerical work.

* Administrative Associate IV:
High school graduation or any equivalent combination of education and experience and four years of experience in general office or clerical work.

* Administrative Associate V and Customer Service Associate III:
High school graduation or any equivalent combination of education and experience and five years of experience in general office or clerical work.

* Senior Administrative Coordinator I:
Bachelor's degree or equivalent combination of education and experience and six years of experience in office administration.

* Requirements may vary slightly based on specific department.

Some of the

Responsibilities Include:

* Customer Service Support:
Provide professional in person, phone, and email support. Welcome and check in visitors, respond to inquiries, and guide customers to appropriate resources. Maintain confidentiality and assist with resolving routine concerns.

* Administrative Operations:
Perform daily office tasks including scheduling, filing, scanning, and data entry. Prepare, proofread, and update documents and correspondence. Support departmental staff with general…