Front Desk Operations

What We Want

Front Desk Operations

Front Desk Operations

Texas A&M University

Graduate And Professional School

$4,166.67 monthly

College Station, Texas

Staff

The Graduate and Professional School is seeking an Administrative Coordinator to oversee front desk and office operations while serving as a primary point of contact for students, faculty, staff, and visitors. The ideal candidate is highly organized, customer service-focused, and proactive, with the ability to manage multiple priorities, coordinate administrative processes, supervise student employees, and support a welcoming and efficient environment that advances the mission of the Graduate and Professional School.

Salary: $50,000.00-$55,000.00/annually (based on selected hire’s qualifications)

Cover Letter & Resume: A cover letter and resume are strongly recommended.

• Work beyond normal business hours, some evenings and/or weekends may be required for special events.

• Bachelor's degree or equivalent combination of education and experience.
• Three years of experience in office administration.

• Bachelor’s degree in business administration, higher education, or a related field.
• Five or more years of progressively responsible administrative experience in a higher education or academic setting.
• Experience supporting executive-level leadership or managing complex office operations.
• Familiarity with Texas A&M University systems and tools, including Emburse, DPSS, Perceptive Content, Image Now, Adobe Sign, Laserfiche, and Canopy.
• Experience with event planning, project coordination, or student services.

• Ability to effectively communicate both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with diverse teams.
• Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of university administrative procedures, policies, and compliance standards (e.g., FERPA).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Skilled in coordinating meetings, events, and travel logistics.
• Ability to learn and utilize enterprise systems such as Emburse, DPSS, Perceptive Content, Image Now, Adobe Sign, Laserfiche, and Canopy.
• Strong attention to detail and accuracy in data entry, documentation, and reporting.

• Ability to remain in a stationary position for extended periods while working at a computer or desk.
• Ability to move about the office to access files, equipment, and attend meetings.
• Ability to lift, carry, and transport office or event materials weighing up to 25 lbs. (e.g., boxes of documents, promotional materials, or supplies for meetings and events).
• Ability to operate standard office equipment, including computers, printers, and scanners.
• Ability to travel independently to on-campus and occasional off-campus locations for meetings, events, or training sessions.

• Front Desk Operations, Supervision, & Customer Service Coordination
  - Coordinate daily front desk operations to ensure consistent coverage and service delivery. Serve as the primary point of contact for walk-in and general inquiries, maintaining a professional and welcoming environment. Coordinate the recruitment, hiring, onboarding, and training of student employees assigned to front desk operations. Provide day-to-day supervision of front desk student employees, including assigning tasks, monitoring performance, and supporting adherence to established procedures and service expectations.
  
  Manage scheduling and timekeeping processes for student employees to ensure appropriate coverage. Monitor front desk operations and identify opportunities to improve efficiency and customer service practices. Maintain and update front desk procedures, reference materials, and service guidelines. Escalate complex or sensitive issues as…