Community Specialist, Customer Service​/HelpDesk

Key Responsiblities

• Lead & Lease Performance Tracking Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision‑making through accurate, timely data reporting.
• Next-Level Customer Experience Deliver exceptional, solution-focused service at every touchpoint—whether in person, over the phone, or online—to elevate resident satisfaction and drive renewals and referrals.
• Leasing Tours & Follow-Up Excellence Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships.
• Content Creation & Social Engagement Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents.
• Resident & Prospect Event Engagement Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences.

• Educational Foundation High school diploma or equivalent required. Bonus points if you're studying marketing, communications, real estate, or hospitality.
• Customer Service Oriented Whether you’ve worked retail, been a campus tour guide, or crushed it in the food service game — if you’ve got people skills, you’ve got our attention.
• Confident, Clear Communicator You know how to make someone feel welcome — in-person, over the phone, or via text. You're persuasive, professional, and passionate.
• Socially Savvy & Content-Ready Got a creative eye and a steady hand for Tik Toks, Instagram Stories, or resident reels? Perfect. You’ll help capture the energy of life at our communities.
• Detail-Oriented & Deadline-Driven You can juggle follow-ups, track leads, and support your team during move-in, events, and leasing crunch time.
• Team-First Mentality Our success is built on collaboration. You show up with a good attitude, a willingness to learn, and support your team however you can.
• Tech-Comfortable Proficient with Google Workspace or Microsoft Office. Any experience with leasing platforms (like App Folio, Entrata or Real Page)? Even better — but we’ll train you. Bonus points for App Folio.
• Reliable & Ready You have reliable transportation to and from the property and can work occasional weekends, attend weekly team meetings, and are available during our Make‑Ready (Turn) Period, which is July 19 – August 15.