Customer Service Associate I

About Texas A&M Agri Life

Texas A&M Agri Life is comprised of the following Texas A&M University System members:

• Texas A&M Agri Life Extension Service
• Texas A&M Agri Life Research
• College of Agriculture and Life Sciences at Texas A&M University
• Texas A&M Veterinary Medical Diagnostic Laboratory

Customer Service Associate I

Texas A&M Agrilife Research

Dean's Office Staff

Commensurate

College Station, Texas

Staff

Texas A&M Agri Life is comprised of the following Texas A&M University System members:

• Texas A&M Agri Life Extension Service
• Texas A&M Agri Life Research
• College of Agriculture and Life Sciences at Texas A&M University
• Texas A&M Forest Service
• Texas A&M Veterinary Medical Diagnostic Laboratory

As the nation’s largest most comprehensive agriculture program, Texas A&M Agri Life brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M Agri Life is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

We are seeking a Customer Service Associate I who will serve as the primary customer service representative for the COALS Academic Advising Hub. This position is responsible for creating a welcoming, professional, and student-centered environment while providing exceptional front-line customer service to students, families, faculty, staff, and visitors. The position responds to inquiries in person, by telephone, and by email; assists students in navigating university resources;

manages front desk operations; and supports the daily operations of the advising hub through outstanding customer service and operational support.

• Serves as the first point of contact for students, families, faculty, staff, and visitors, creating a welcoming, professional, and student-centered environment within the advising hub.
• Responds professionally and courteously to student and customer inquiries in person, by telephone, and through email.
• Welcomes and checks in students for scheduled and drop-in advising appointments while managing student traffic and coordinating the flow of students throughout the advising office.
• Assists students who visit the advising office without an appointment by providing basic academic advising and curricular information within established guidelines and connecting students with an academic advisor when appropriate.
• Helps students navigate university systems, including scheduling advising appointments through Navigate, locating university resources, and accessing advising information.
• Explains advising services, office procedures, university processes, and available student resources.
• Builds positive relationships with students by anticipating customer needs, exercising sound judgment, and providing proactive, solution-oriented customer service.
• Provides referrals to appropriate campus offices and university partners including Aggie One Stop, Scholarships & Financial Aid, Registrar, Student Business Services, Disability Resources, Counseling & Psychological Services, Career Center, International Student & Scholar Services, Veteran Services, and other campus resources based on student needs.
• Maintains advising forms, informational materials, electronic resources, and front desk communications to ensure students receive current and accurate information.
• Maintains confidentiality of student information in accordance with FERPA and university policies.
• Supports the COALS Advising Standard of Care by providing timely, respectful, equitable, and customer-focused service to all students and visitors.
• Supports the mission and goals of COALS Academic Advising by contributing to a positive student experience and collaborative office culture.

• Performs routine filing, scanning, and organization of student and office records.
• Performs data entry, retrieval, and maintenance of advising records and databases while maintaining confidentiality.
• Assists with preparation of reports, correspondence, and routine office documentation.
• Maintains electronic and physical advising resources and records as needed.

• Supports daily advising hub operations through coordination of front desk activities and customer service functions.
• Orders, inventories, and maintains office supplies, advising materials, and reception area resources.
• Maintains an organized, professional, and welcoming advising environment.
• Assists with preparation of orientation sessions, advising events, outreach activities, workshops, and student success initiatives.
• Coordinates incoming and outgoing deliveries and routine office operations.
• Assists advisors and leadership with operational projects that improve student service and office…