Client Service Representative - Farmers Insurance

Job Description

Don’t wait, take the next step in your career today. Raymond Schexnaider Farmers Insurance in College Station, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative
. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you.
No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know.
Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. to join our team and our commitment to customer satisfaction and success.

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Bonus Opportunites
• Team Lunches

• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Handle customer renewals.

• Excellent Communication/interpersonal skills.
• Must be highly self-motivated.
• Professional phone etiquette.

Enthusiasm, optimism, and a willingness to see the good in every situation.

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

Ability to identify and solve problems, think critically, and make decisions quickly.