Member Services Coordinator

• Schedule consults and assist members and providers for Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care
• Support members and patients with information about benefits and general care-coordination inquiries
• Collect and document member demographics, health history, and chief complaint
• Monitor virtual consultation status and accelerate member or provider issues
• Troubleshoot and support post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within Recuro Health policies and procedures
• Complete tasks assigned by Member Services Supervisor, Member Services Manager, or other Clinical Operations leadership
• Interact with members and employers primarily by phone, and also through text, email, and other channels

• High School Diploma
• Minimum 2 years Customer Service Experience
• Minimum 2 years Telehealth Experience
• Excellent customer service, verbal, and phone skills
• Fluent in English
• Flexibility with hours and available to work weekends
• Knowledge of basic medical terminology
• Proficiency in Microsoft Office Suite
• Ability to work weekends and holidays as needed
• Must be able to maintain an internet speed of 30
  
  MPS or higher
• Strong written and verbal skills; active listening
• Strong interpersonal skills; ability to interact collaboratively with others
• Ability to effectively handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers
• Great attention to detail regarding process and procedure
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously without errors in a fast-paced environment
• Shares complete and accurate information; maintains confidentiality and meets commitments
• Displays energy and enthusiasm; takes action; desire to grow and learn
• Takes personal responsibility for job performance and completes work in a timely and consistent manner
• Eligible to work in the US; visa sponsorship is not provided
• Must be able to pass a pre-employment background test

Demonstrates proficiency in Telehealth services and Customer Service, with strong verbal and written communication skills. Capable of managing multiple tasks in a fast-paced environment while maintaining attention to detail and adhering to Recuro Health policies.

• Telehealth Experience
• Customer Service Experience
• Microsoft Office Suite Proficiency
• Medical Terminology Knowledge
• Strong Verbal Communication Skills

• Telehealth Experience
• Customer Service Experience
• Medical Terminology Knowledge
• Microsoft Office Suite Proficiency
• Internet Speed of 30
  
  MPS or Higher

• Strong Verbal Skills
• Active Listening
• Interpersonal Skills
• Organizational Skills
• Time Management Skills

• Virtual Primary Care
• Virtual Behavioral Health
• Virtual Urgent Care
• Care Coordination
• Confidentiality