Credit Resolution Manager

About Us

Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.

We seek motivated individuals who share our core values: commitment, trust, value, and family‑like respect. As a customer‑owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.

• Incentive Program:
  Company‑wide, goals‑based rewards.
• Accrued Time Off:
  Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage:
  Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance:
  Employer‑paid coverage.
• Education & Wellness:
  Tuition reimbursement and up to $400 for wellness expenses.

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. An MBA is preferred. The role requires at least 7 to 10 years of experience in commercial or consumer credit, loan workout, special assets, or a related credit administration field, with a minimum of 2 to 3 years in a leadership or managerial role. Professional certifications such as CRC, CBA, or similar credit risk and lending certifications are preferred.

This position will involve direct report responsibilities, and the candidate must have the expertise to manage and resolve complex credit‑related challenges.

The Credit Resolution Manager is responsible for leading and overseeing a team of Resolution Officers in the management and resolution of criticized, delinquent, and non‑performing credit relationships. This role provides strategic direction and operational oversight to ensure the team effectively monitors at‑risk loan portfolios, negotiates repayment arrangements, develops restructuring and workout strategies, and minimizes potential credit losses. Responsible for ensuring all resolution activities are conducted in accordance with Association credit policies, regulatory requirements, and borrower rights.

In addition to team leadership, the Credit Resolution Manager is accountable for ensuring the quality and consistency of borrower interactions, documentation, and compliance. This includes reviewing and approving distressed loan restructuring plans, forbearance agreements, and formal notices, as well as overseeing foreclosure actions and bankruptcy case management. Ensuring that all communications and actions taken by the team are properly documented and delivered in accordance with institutional standards and applicable laws.

This position requires a proactive approach to risk mitigation, a strong understanding of agricultural lending and legal frameworks, and the ability to guide a team through complex resolution processes. Fostering collaboration across departments, maintaining strong relationships with internal and external stakeholders, and promoting a culture of compliance, accountability, and continuous improvement within the Credit Resolution Group.

• Lead and manage the activities of the Credit Resolution team in managing delinquent, non‑performing, and high‑risk loans.
• Foster an environment of accountability, regulatory compliance, and continuous improvement within the Credit Resolution Group by setting clear expectations, reinforcing best practices, and encouraging team development and operational excellence.
• Help develop and implement strategies for loan workouts, restructures, and recoveries in coordination with legal, lending, and collections teams.
• Reviews and approves proposed borrower solutions and complex distress loan restructuring plans, forbearance plans or settlement agreements for distressed loans, ensuring they are financially sound, legally compliant, and aligned with…