Teller Supervisor College Station

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College Station, TX, United States

8 weeks open

Prosperity Bank is an Equal Opportunity Employer.

Responsible for implementing cashiering policies, coordinating teller operations, ensuring a fluid teller line, providing training, and delivering excellent customer service across all channels.

• Ensure teller functions are performed accurately, efficiently, and in accordance with bank policies and security procedures.
• Coordinate distribution of teller work, assign positions, and monitor workflow.
• Resolve teller inquiries, address complex transactions, and guide teller judgment on cashing and checks.
• Investigate and correct teller out-of-balance conditions and support error-reduction processes.
• Prepare receipts for deposits, loan payments, and other teller transactions.
• Maintain inventory of negotiable instruments (cashier’s checks, money orders, travelers checks, etc.).
• Support teller needs for new accounts and provide backup support as required.
• Perform teller cash handling and denormalization functions, and secure all money at day end.
• Deliver customer service in line with bank standards, resolve complaints, present products, and cross-sell banking services.
• Lead and train teller staff, establish performance expectations, and conduct performance reviews.
• Maintain a professional bank image, protect customer privacy, and uphold the bank’s reputation.
• Assist in opening and closing procedures, vault and alarm duties, and general clerical tasks.

• High school diploma or equivalent.
• Minimum 2.5 years of successful teller experience; equivalent or higher experience preferred.
• Proficient with teller operations, bank security, and cash-handling procedures.
• Basic accounting knowledge, strong math skills, and proficiency with Windows and Excel.
• Excellent communication, leadership, supervisory, and customer-service skills.
• Ability to work independently and as part of a team, and to train and motivate staff.
• Good judgement and sound decision-making abilities.

Monday – Friday: 7:00 AM – 6:00 PM;
Saturday: 8:15 AM – 1:15 PM. (40 hours per week)