Patient Services Specialist - Physical Therapy

Patient Services Specialist - Physical Therapy

The Patient Services Specialist, under direct supervision, provides administrative support in a physician office or clinic to ensure high‑quality, patient‑centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification, answering calls, and collecting payments.

• Assist patient registration by collecting and verifying insurance information and entering changes into the computer system.
• Direct patients to the appropriate waiting areas.
• Accept and record payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into the computer system; generate daily payment reports and verify the cash drawer.
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients when required.
• Receive and direct phone calls; assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Handle patient complaints appropriately.
• Assist with medical records duties as requested.
• Arrange follow‑up visits and referral appointments.

• Good listening, interpersonal, and communication skills, both oral and written.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic and tactful listener, upbeat, optimistic, articulate, and gracious.
• Proficiency with electronic and paper resource materials and accurate data entry.
• Comfortable working in a fast‑paced, constantly changing, and stressful environment.
• Ability to calmly address upset patients in a composed and professional manner.

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.
• Note:
  
  Benefits may vary based on position type and/or level.

• Education:
  
  High School Diploma or GED equivalent.
• Experience:
  
  Less than 1 year.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care