Membership Services Coordinator

Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro offers a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform.

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Member Services Coordinators are part of Recuro’s Clinical Operations Team, serving as the face of Recuro care. They are the front line in supporting Recuro patients, members and providers with scheduling and managing virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers via phone, and may also communicate through text, email, and other channels. The position is hybrid in College Station, Texas.

• Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
• Collect and document member demographics, health history, and chief complaints
• Monitor the status of virtual consultations to promptly address member or provider issues and support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within the scope of Recuro Health policy and procedures

• Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leader

• High School Diploma
• Some college (desired)
• Certified Medical Assistant (CMA) (desired)

• Minimum 2 years of Customer Service experience
• Minimum 2 years of Telehealth experience
• Excellent customer service, verbal, and phone skills
• Fluent in English
• Flexibility with hours and availability to work weekends
• Knowledge of basic medical terminology
• Proficiency in Microsoft Office Suite and Excel (preferred)

• Ability to work weekends and holidays as needed
• Must be able to maintain an internet speed of 30 Mbps or higher
• Strong written and verbal communication skills
• Strong interpersonal skills; ability to collaborate with others
• Effective handling and understanding of inbound and outbound verbal communication via telephone and computer-based calling systems
• Great attention to detail and strong organizational and time‑management skills
• Multitasking ability in a fast‑paced environment
• Integrity:
  Shares complete and accurate information and maintains confidentiality
• Motivation, reliability, and a desire to learn and grow

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre‑employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.