Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do.

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 square feet of meeting space, our property hosts a variety of guests and events.

• 401k with company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as Support Linc and Ramsey Smart Dollar for you and all household members
• Extensive training programs for hospitality and non‑hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits such as identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

All team members of the Texas A&M Hotel and Conference Center share a fundamental responsibility: to provide Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Attendees are expected to embody the following principles:

• Positivity – bring a positive perspective and create an inviting environment
• Respect – show consideration for the privacy, opinions, and needs of others
• Integrity – act ethically and consistently uphold moral principles
• Dedication – remain committed to walking the path and making a difference
• Excellence – continuously strive to improve each day

The Front Office Agent is responsible for providing friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

The hospitality industry operates 24 hours a day, 7 days a week, 365 days a year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high‑occupancy events. Overtime may be required when business levels call for it. Part‑time hours range from 16 to 29 hours per week depending on business needs.

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Provide exceptional customer service with a smile and empathy
• Thoroughly complete all guest transactions
• Promote and sell special hotel programs
• Interact with fellow team members professionally and assist other departments with necessary information
• Be knowledgeable of all emergency procedures and hotel policies
• Maintain house bank, including cash handling
• Maintain hotel gift shop and process checkout for guests in the shop
• Communicate all pertinent information to Front Office Managers and Supervisors
• Follow procedures for posting, charges, cashing checks, tax information, safe deposits, and refunds

• High school graduate or equivalent
• Levelheaded, patient, even‑tempered demeanor
• Positive and outgoing personality
• Cash handling experience preferred
• Excellent communication skills and ability to multitask
• Ability to work under pressure in a fast‑paced, high‑stress environment
• Works well on a team but can also work independently when needed
• Strong computer skills

• $12 per hour, increases to $13 after 1,000 hours worked
• Biweekly pay schedule (every two weeks)
• Extensive health benefits
• Paid time off
• Retirement plan
• Tuition reimbursement
• Employee discounts at hundreds of U.S. and international properties

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.