Restaurant General Manager

Outlet General Manager

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as Support Linc and Ramsey Smart Dollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

What you will have an opportunity to do:

CULTURE & CHARACTER:

• Positivity: We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect: We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity: We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication: We are unyielding in our commitment to walking our path and dedication to "Being the Difference" in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence: We always strive to make today a little better than yesterday.

JOB DESCRIPTION:

The Outlet General Manager is responsible for the overall leadership, financial performance, guest experience, and operational excellence of the hotel's three food and beverage outlets, including:

• Brazos Proper Texas Kitchen
• The Junction Marketplace
• Block T Bar & Grill

This position oversees a management team of three Outlet Managers and two Supervisors while leading a staff of more than 40 front-of-house team members. The Outlet General Manager is accountable for delivering exceptional guest satisfaction, driving revenue growth, controlling labor and operating expenses, developing future leaders, and creating memorable experiences that strengthen the hotel's food and beverage reputation.

COMPENSATION & BENEFITS:

• Salaried position, paid biweekly
• Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.

• Full-time: 40+ hours per week depending on level of business forecasted
• Days of week/weekend scheduled will vary depending on level of business forecasted.

ESSENTIAL FUNCTIONS:

Guest Experience & Service Excellence:

• Champion a culture focused on delivering exceptional guest experiences across all outlets.
• Ensure consistently high guest satisfaction scores and online review ratings.
• Actively engage with guests and resolve service concerns promptly and professionally.
• Establish and maintain service standards that exceed brand and guest expectations.
• Lead initiatives that enhance guest loyalty, repeat business, and community engagement.

Financial Performance:

• Achieve annual revenue, profit, and flow-through goals for all outlets.
• Manage labor costs through effective scheduling, staffing models, productivity monitoring, and workforce planning.
• Control beverage costs and operating expenses through purchasing discipline, inventory management, and waste reduction programs.
• Analyze financial statements, labor reports, productivity metrics, and outlet performance trends.
• Develop and execute strategies to improve…