Customer Service Associate III

Job Overview

The Customer Service Associate III staffs the Tech Buy store in College Station, Texas and serves as a knowledge resource for stakeholders across multiple State agencies and vendors. The role involves translating technology requirements into accurate purchasing decisions, supporting special order requests, and providing a professional, service‑focused environment.

• Staff and support the Tech Buy store during regular business hours (8:00 a.m. – 5:00 p.m., Monday through Friday).
• Serve as an information resource for customers, stakeholders, and departmental staff regarding technology hardware offerings, services, processes, and requirements.
• Act as a technical liaison between stakeholders submitting special order requests and vendors, facilitating communication, clarifying requirements, and supporting order fulfillment.
• Coordinate with internal partners and vendors to ensure accurate specifications, timely processing, and resolution of order‑related issues.
• Oversee records management activities to ensure compliance with institutional policies, retention requirements, and operational standards.
• Compile and analyze data to prepare correspondence, forms, reports, and other administrative documentation.
• Make recommendations for process improvements or administrative changes to enhance efficiency, accuracy, and customer experience.
• Perform other duties as assigned.

• High school diploma or equivalent, or a combination of education and experience.
• Five (5) years of related customer service, administrative, or operations experience.

• Knowledge of word processing, spreadsheet, and database applications.
• Strong verbal and written communication skills.
• Demonstrated customer service skills with a high level of professionalism and attention to detail.
• Ability to multitask, prioritize competing demands, and work cooperatively with others in a team‑oriented environment.

• Understanding of computer hardware, including distinctions between product tiers within a given manufacturer.
• Familiarity with differences between major hardware component manufacturers (e.g., processors, memory, storage, peripherals) and their impact on performance, compatibility, and cost.
• Ability to apply technical knowledge when supporting special order requests, advising stakeholders, and coordinating with vendors.

Pay Grade
6. Hourly paid position. Monday–Friday, 8:00 AM–5:00 PM (no nights, no weekends).

• Health, dental, vision, life and long‑term disability insurance with Texas A&M Agri Life contributing to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Employee Wellness Initiative for Texas A&M Agri Life.

Equal Opportunity/Veterans/Disability Employer.