Customer Service Associate III

Customer Service Associate III

Agency:
Texas A&M Agri Life Extension Service

Job Location:

College Station, Texas

Job Type: Staff

Job Description:

Texas A&M Agri Life is comprised of the following Texas A&M University System members:

• Texas A&M Agri Life Extension Service
• Texas A&M Agri Life Research
• College of Agriculture and Life Sciences at Texas A&M University
• Texas A&M Forest Service
• Texas A&M Veterinary Medical Diagnostic Laboratory

As the nation s largest most comprehensive agriculture program, Texas A&M Agri Life brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M Agri Life is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

Position Information:

Are you an experienced technology sales consultant who enjoys helping people choose the right hardware but is ready to leave late nights, weekends, and sales quotas behind? If you like optimizing performance, matching specs to real needs, and working regular hours, this role may be your next step.

The Customer Service Associate III staffs the Tech Buy store and serves as a knowledgeable resource for stakeholders across multiple State agencies and vendors. You ll help translate technology requirements into accurate purchasing decisions and support special order requests in a professional, service-focused environment.

Responsibilities:

• Tech Buy Store
  • Responsible for staffing and supporting the Tech Buy store during regular business hours (8:00 a.m. 5:00 p.m., Monday through Friday).
  • Serves as an information resource for customers, stakeholders, and departmental staff regarding technology hardware offerings, services, processes, and requirements.
• Technical Liaison Duties
  • Acts as a technical liaison between stakeholders submitting special order requests and vendors, facilitating communication, clarifying requirements, and supporting order fulfillment.
  • Coordinates with internal partners and vendors to ensure accurate specifications, timely processing, and resolution of order-related issues.
• Administrative and Records Management
  • Oversees records management activities to ensure compliance with institutional policies, retention requirements, and operational standards.
  • Compiles and analyzes data to prepare correspondence, forms, reports, and other administrative documentation.
  • Makes recommendations for process improvements or administrative changes to enhance efficiency, accuracy, and customer experience

Required

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Five (5) years of related customer service, administrative, or operations experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing, spreadsheet, and database applications.
• Strong verbal and written communication skills.
• Demonstrated customer service skills with a high level of professionalism and attention to detail.
• Ability to multitask, prioritize competing demands, and work cooperatively with others in a team-oriented environment.

Preferred Qualifications:

• Understanding of computer hardware, including distinctions between product tiers within a given manufacturer.
• Familiarity with differences between major hardware component manufacturers (e.g., processors, memory, storage, peripherals) and the impact of those differences on performance, compatibility, and cost.
• Ability to apply technical knowledge when supporting special order requests, advising stakeholders, and coordinating with vendors.

What You Need to Know:

Salary:
Pay Grade
6. Compensation for this position is commensurate based on the selected candidate s qualifications. This is an hourly paid position.

Schedule:

Monday Friday, 8:00 AM 5:00 PM (No nights. No weekends.)

Why Work at Texas A&M Agri Life?

When you choose to work for Texas A&M Agri Life, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.

In addition, Texas A&M Agri Life offers a comprehensive benefit package including the following:

• Health, dental, vision, life and long-term disability insurance with Texas A&M Agri Life contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Employee Wellness Initiative for Texas A&M Agri Life

Applicant Instructions:

Include a cover letter, resume and references with the application. You may upload them on the application under the CV/Resume section. Applications received by Texas A&M Agri Life must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an…