IT Professional II

Job Title

IT Professional II

Texas A&M University System Offices Department FAMIS Services

Staff

Commensurate with experience

College Station, Texas

This position serves as the initial contact for FAMIS customers regarding production requests and report distribution issues.

• Serve as initial contact for FAMIS customers and manage routine and complex production requests, coordinating with HCM Services, business offices, and purchasing offices.
• Independently manage routine and complex production requests and coordinate communication of incidents from various sources and severity levels.
• Execute quality control of production output.
• Provide expert support with the Laserfiche report distribution tool.
• Troubleshoot complex production issues and recommend solutions.
• Escalate and resolve complex production issues from multiple offices as appropriate.
• Takes ownership, manages, and coordinates communication of incidents from various sources and levels of severity with efficiency to an acceptable resolution or escalation.
• Collaborate with FAMIS Help and Database Administrators to resolve end‑user issues.
• Work with FAMIS programming staff to address production program issues.
• Create, maintain, and update tasks in Power Shell/Visual Studio Code/Azure Dev Ops and Control‑M for routine and special production requests.
• Submit special requests and monitor production processing to ensure accuracy and timeliness; prepare daily status communications.
• Monitor quality control of production output and maintain report distribution rules, using Power Shell, Visual Studio Code, Azure Dev Ops, and Laserfiche.
• Mentor and guide IT Professional I staff.
• Provide backup support for FAMIS Production staff.
• Lead documentation of procedures and processes.
• Participate in training and professional development sessions.
• Perform other duties as assigned.

• Bachelor’s degree in information technology, business‑related field, or equivalent combination of education and experience.
• Three years of experience in information technology, data processing, or business operations.
• Experience in SQL/T‑SQL programming with modern relational databases.
• Experience developing and maintaining Power Shell scripts.

• Familiarity with BMC‑Control‑M, UC4/Automic, App Worx, or similar job scheduling and automation tools.
• Familiarity with Git/Git Hub.
• Advanced problem‑solving and decision‑making skills.
• Strong organizational skills with attention to detail.
• Ability to analyze and summarize financial information clearly and concisely.
• Excellent interpersonal, verbal, and written communication skills.
• Advanced skill in word processing, email, and related software.
• Ability to exercise discretion and independent judgment.
• Ability to multitask and work cooperatively with others.
• Strong problem‑solving abilities.

• This is a security‑sensitive position restricted to U.S. citizens and legal permanent residents only.
• Handling Protected Health Information (PHI) as defined by HIPAA regulations; required to complete HIPAA training upon employment and on an as‑needed basis thereafter.
• Applicants subject to a criminal history investigation; employment contingent upon verification of credentials and meeting institutional procedures.

Competitive benefits package including health benefits, paid vacation, sick leave, holidays, defined benefit retirement plan, tuition assistance, and wellness programs.

The Texas A&M University System is an Equal Opportunity/Veteran/Disability Employer. All institutions in the system provide equal opportunity and access for employees and applicants of all backgrounds.