Help Desk Specialist; Part-Time

Job Overview

The Help Desk Support role is responsible for providing technical assistance to end-users, ensuring timely resolution of hardware, software, and system-related issues. This is a part‑time, contract position.

Must be legally authorized to work in the United States.

• Provide day‑to‑day technical support for users, resolving system, software, hardware, and access‑related issues.
• Troubleshoot and escalate complex problems as needed to ensure timely resolution.
• Support user account administration, system setup, and equipment management.
• Maintain support documentation, training materials, and process guides.
• Monitor service requests, prioritize issues, and deliver excellent customer support.
• Assist with process improvements, system enhancements, and cross‑functional projects.
• Help manage technology assets, software licensing, and related administrative tasks.

• 1–3 years of experience in a technical support, systems support, or operations support role.
• Proficiency in troubleshooting software, hardware, and user access issues.
• Strong communication and customer service skills with the ability to explain technical concepts clearly.
• Familiarity with ticketing systems and IT service management tools.

• Associate degree in Information Technology, Computer Science, or related field preferred.

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO