Program Coordinator

Responsibilities

• Support the administration and strategic development of program operations through database maintenance, CRM support, and data security management
• Build and maintain Salesforce components, including emails, dashboards, reports, event landing pages, and forms
• Respond to and complete Salesforce work requests
• Help ensure data integrity, support system enhancements, and provide reporting and analytics that contribute to program goals and team success
• Serve as the Salesforce representative, overseeing assigned constituents
• Act as the liaison between end-users and technical support groups to facilitate constituent needs
• Complete all work requests timely
• Work with Mays Marketing to provide Salesforce communications support
• Handle activities related to the security of data maintained in the Salesforce CRM Database

• Bachelor’s degree or equivalent combination of education and experience
• 2 years of administrative, program, customer service, database, or related experience
• Knowledge or experience in information systems
• Previous CRM experience
• Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL
• Ability to function in a deadline-driven environment with multiple projects simultaneously
• Knowledge of Texas A&M University systems and regulations
• Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership
• Proficiency in Microsoft Excel, Word, and Outlook