Senior IT Professional I

Job Title Senior IT Professional I

Agency Texas A&M University

Department Technology Services – Academic Operations

Proposed Minimum Salary Commensurate

Job Location College Station, Texas

Job Type Staff

Job Description A Glimpse of the job: The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit’s technical standards. Coordinates the technical activities of a project team. Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.

Essential Duties And Tasks
Technical Oversight and Guidance

• Assists in conducting research and formulating recommended solutions for technical problems.
• Serves as a resource for internal and external staff.
• Provides technical guidance for the development of computing plans for customers.
• Provides technical guidance and coordination with network plans for customers.
• Coordinates, designs, and tests disaster recovery plans.
• Provides technical guidance on maintaining system security and protecting data.

Staff Management and Development

• Leads, motivates, and coaches staff members.
• Models ethical and performance standards while promoting collaboration and cooperation.
• Recruits, supervises, and conducts performance reviews for technical staff.
• Facilitates the analysis of personnel and area needs and risks.
• Directs the preparation of documentation and reports for management.

Client Collaboration and Support

• Works with clients to understand their needs and identify appropriate technical solutions.
• Empowers end-users by providing training on software applications.
• Acts as a liaison between technical support teams and clients to ensure clear communication.

Process Development and Improvement

• Conducts research to identify best practices and develops new procedures as needed.
• Assists in the creation of internal documentation and knowledge base articles.
• Promotes adherence to established procedures and training on operational protocols.

Infrastructure and Maintenance Oversight

• Monitors building management and alert systems for operational efficiencies.
• Oversees daily inspections of technical equipment and infrastructure.
• Collaborates with technical staff on new technology deployments.

What You Need To Know
Salary Range: $64,000 – $68,000 annually

Other Factors:
This role is onsite in College Station, TX
Required Education And Experience

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Five years of related experience.

Preferred Qualifications

• Experience leading unit level IT projects from inception to deployment, including timeline management, resource coordination, stakeholder communication, and post-implementation support.
• Experience delivering high touch customer support, managing client expectations, and building strong working relationships with faculty and researchers in a high pressure environment.
• Experience supporting and administering endpoints (e.g., Active Directory, Jamf Pro) in a multi-platform environment (Windows, Linux & macOS).
• Knowledge of State of Texas IT regulations, software/hardware procurement compliance, and accessibility standards (e.g., DIR guidelines, EIR accessibility).
• Experience installing, configuring, and maintaining specialized scientific or research software applications.
• Knowledge of fundamental networking concepts.

Knowledge, Skills, And Abilities

• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Physical Requirements

• Ability to lift and move heavy…