On-Site Service Engineer – Data Center

Our client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.

This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.

Prior AI experience is not required. Strong data center and server fundamentals are what matter most.

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and timely resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
• Hands-on experience with server components, including CPUs, memory, power supplies, GPUs, and related hardware.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently on-site and communicate clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

• 3-5+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or a related field, or equivalent professional experience.
• Dell or other relevant vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs.
• Ability to travel to customer sites.
• Flexibility to support shift and on-call schedules.

Please note: The client will use the following criteria to evaluate candidates. Please keep these requirements in mind when screening and submitting candidates.

• Lives locally, ideally within 15-45 minutes of the work site.
• Comfortable with the daily commute.
• Willing to work shifts and participate in an on-call rotation.

• Hands-on experience with server hardware, including CPUs, memory, power supplies, GPUs, and server builds.
• Experience with server swaps and deployments.
• Experience replacing server components, including CPUs, memory, power supplies, GPUs, and full servers.
• Experience with water-cooled servers is desirable but not required.
• Familiarity with Linux.
• Experience building PCs.
• Ability to follow a provided Plan of Action (POA) from support teams.
• Demonstrates continuous learning and stays current with technology through technical reading, company announcements, training, or similar activities.
• Able to handle the physical demands of the position.

• Provides detailed, real-time documentation of work performed.
• Has prior experience documenting technical work, incidents, or service activities.

• Communicates clearly, directly, and proactively.
• Personable and articulate when working with customers and team members.
• Provides detailed examples when discussing previous experience.
• Works effectively within a team and maintains a positive, professional attitude.
• Can answer questions thoroughly without excessive prompting or vague responses.

• Demonstrates a strong work ethic and accountability.
• Can prioritize tasks based on severity and customer demand.
• Shows initiative and thrives in fast-paced, business-critical environments.
• Remains productive and proactive without requiring constant direction.
• Demonstrates the ability to perform effectively under pressure.

• Ability and willingness to obtain a security clearance, or previous experience holding a security clearance.

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with more than 5,000 professionals providing services across the U.S. and Canada.

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