IT Manager

Position: IT Manager I
Job TitleIT Manager IAgency

Texas A&M University Department Technology  Services
- Academic Operations Proposed Minimum Salary Commensurate Job  Location College Station, Texas Job Type Staff Job  DescriptionA Glimpse of the job:

The Information Technology (IT) Manager I leads the Technology Services
- Veterinary Medicine Service Desk consisting of full-time staff and student technicians, and performs technical duties in support of team projects and operations, to ensure the highest level of customer service for the College of Veterinary Medicine & Biomedical Sciences (VMBS).Essential Duties and Tasks Service Desk Administration and Operations Leads and develops the Service Desk team, including recruiting, training, coaching, and supervising staff and student workers.

Models and enforces ethical, regulatory, and performance standards, promoting collaboration and dedication to customer service.

Manages personnel issues, coordinates work schedules, and oversees employee evaluations and assessments.

Oversees IT service delivery processes, monitors operations metrics, and implements continuous improvement initiatives.

Participates in project management, including planning, risk analysis, coordinating activities, and preparing project documentation.

Customer Support Build and maintain strong relationships with customers and vendors, serving as a knowledgeable resource for both internal and external stakeholders.

Provides expert guidance, recommendations, and training on hardware and software products, including advanced and specialized applications.

Creates and maintains knowledge documentation, monitors ticket resolution, and identifies trends, major incidents, and problems.

Ensures timely, meaningful communication with customers regarding tickets, incidents, and problem resolution.

Technical Support Leads and coordinates technical activities for IT projects and operational teams, ensuring effective collaboration and smooth project execution.

Provides technical support and troubleshooting for end users, hardware, software, and connectivity issues, including resolving major incidents.

Assists in new technology deployments and works with IT personnel to address procedural and technical challenges.

Equipment Coordination Coordinates installation, maintenance, and repair of hardware and software across critical and non-critical environments, ensuring proper operation and support.

Handles warranty procedures and works with vendors to resolve hardware and software issues, providing primary administration for moderately complex systems.

Supports production control, disaster recovery, networking, security compliance, and provides technical oversight for adherence to unit standards.

Inventory Control Utilizes TAMU inventory control procedures.

Serves as the VMBS departmental liaison for the annual inventory certification.

Oversees and maintains records of non-inventoried items (other hardware, software).Reporting and Documentation Ensures all work is accurate and is responsible for reporting, training, and documentation in accordance with TAMU, VMBS, and IT standards and/or project quality standards.

Produce reports for management and/or users including resource and budget estimates, status and progress reports, major incident and problem reports, utilization reports, and ad hoc reports.

Helps develop end user training and related documentation.

Creates, coordinates, reviews, and maintains documentation related to Service Desk operations and end user support including support methods, procedures, and knowledge articles for IT and customers.

Unit Goals and Outcomes Supports the success and objectives of unit IT.Maintains a positive relationship with other personnel, IT units, and VMBS departments.

Provides on-call support on nights and weekends as needed.

Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project/operations management.

Serves on TAMU, VMBS, or IT committees as assigned or nominated.

What you need to know Salary: $64,000 annually

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Other Factors:
This role is onsite in College Station, TX Required

Education and Experience:

Bachelor’s degree or equivalent combination of education and experience.

Three years of information technology experience, which includes at least 1 year of supervising and/or leading IT project teams.

Preferred…