Technology Service & Audio Video Support Specialist Job College Station area,Texas USA,IT/Tech

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive

Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social,moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strivesto foster an academic culture and campus community reflecting theglobal environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’scapital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally,Providence is located an hour from Boston and just a few hours from

New York City.

For years, Providence College has been recognized in the U.S.News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Provide primary support for all media production and computertechnology located in academic, administrative, and events spaces.

This position also provide functional redundancy to the Technology Services & Application Support Specialists.

Duties and Responsibilities

Ensure that all classroom and event spaces function properly and are continuously ready for use by the college community.

Respond to high priority tickets placed for instructional technology support in classrooms and labs to prevent classdisruption. Ensure the timely processing of event requests formedia presentations. (25%)

In conjunction with Service Desk management, coordinate with student staff on the setup and operation of on-site media equipmentevent support and event recordings. Manage audio and video production, mixing, and audio and video recording of on-siteevents. Troubleshoot integration and operational problems. Assignand integrate appropriate equipment for the task and operate equipment when necessary. (20%)

Assist faculty, staff, and visiting presenters on use ofendpoint technology (laptops, tablets, phones, etc.), as well aspresentation media equipment (projectors, Crestron devices,solstice pods, Apple TV’s, etc.) and troubleshoot problems duringpresentations. Assist the faculty and other users in specific mediahardware or software related presentations. (20%)

Provide support for other related IT staff in the field andverify issues prior to escalation. Assist with the network configuration of devices including working with system administrators when deploying new technologies and network upgradesas well as troubleshooting server and/or network access issues ondevices. Assist faculty and staff with support of non-standardapplications and assess if the problem is related to computer,network, or AV infrastructure.

(15%)

Assist Technology Services & Application Support Specialists in support of institutionally owned hardware of alltypes. Assist with the deployment of computers, networking cables,and configuration of space when upgrading existing labs and new deployments. Assist with performing hardware repairs as needed onall endpoints including computers, tablets, and printers.(10%)

Serve as an escalation point for the Helpdesk Support Specialist as well as IT student workers, especially with walk-intickets. Provide support for both standard and complex hardware and software issues. Track common issues and document solutions using

Team Dynamix and other supported systems. Share documentation withother technicians as well as Helpdesk Support Specialists so…