Resident Manager

Resident Experience Manager - Upcoming Location | College Station, TX

Who We Are:

Founded in 1975,
CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM
, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

We are seeking an enthusiastic Resident Experience Manager to join our team at Upcoming Location in College Station, TX
. In this role, you will lead the full resident experience from inquiry to move-out, driving service excellence, retention, community presentation, marketing outreach, and engagement initiatives. Partner with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment.

This is a full-time position with full benefits. Pay range: $18.00 - $20.00 per hour

This role offers a higher base pay to reflect its key responsibilities ensuring consistent and reliable compensation, in place of a variable commission structure.

Resident Experience & Customer Journey
Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.

Community Presentation & Environment
Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.

Marketing, Outreach & Digital Engagement
Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.

Events, Engagement & Retention
Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.

Operational Collaboration & Support
Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.

Administrative & Compliance
Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.

• Other duties as assigned.

(Requirements of the Position)

• 2+ years of multifamily leasing, hospitality, or customer experience leadership.
• Proven ability to manage high-touch customer journeys and deliver exceptional service.
• Strong eye for detail, design, and environmental presentation.
• Experience with event planning, social media content, and local marketing campaigns.
• Analytical skills, problem-solving capability, and innovative thinking.
• You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
• You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
• You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
• You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
• You are physically able to lift and carry items weighing up to 25 pounds.

CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package
, that make working at CONAM even more rewarding.

• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks:
  Service award days, floating holiday, early earned wage access and more

At CONAM
, we pride ourselves on our…