Resale Shift Leader and Assistant Manager Trainee

We are looking for seasoned resale professionals & buyers who have worked specifically in the secondhand resale clothing industry. By that, we do not mean just regular retail. Previous experience with another second hand resale store is strongly preferred. We seek motivated individuals with a long-term interest in sustainable fashion. For assistant managers, experience and an interest in future opportunities in management, district‑management and corporate‑level positions down the road is a plus.

As secondhand resale is a different animal, previous experience is preferred for assistant manager candidates. By that, we mean being an employee of a secondhand resale store such as those listed below. Having sold or shopped in one does not qualify.

• Uptown Cheapskate
• Buffalo Exchange
• Crossroads Trading
• Pavement
• Plato's Closet
• Style Encore
• Clothes Mentor
• Hut 8
• Kid-to-Kid
• Once Upon a Child
• Local stores with similar business models.

Shift leaders/keyholders serve as "manager on duty" for short periods during hours the store is open as well as being trained to open and close the store.

• Opening and closing the store by following a list of tasks assigned for each day.
• Supervising staff
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on and off the sales floor.
• Helping maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Assisting management and ownership with running the store.
• Excellence at sales, customer service, inventory management, housekeeping and all other in-store tasks.

• Team player with good leadership and people skills
• Strong coaching, customer service and selling skills with a take-charge mentality.
• Strong verbal and written skills.
• Outwardly display a high level of energy without the need for motivation

The assistant store manager will assist the general manager and ownership with the operation of a profitable store that is focused on exceptional customer service that exceeds expectations. Responsible for all aspects of assisting with managing the store may include opening and closing the store, buying product from the public, hiring/scheduling, helping to develop and manage a team focused on the customer, assisting with the oversight of day to day store operations to achieve sales and profitability goals, customer acquisition and customer retention.

Also responsible for assisting with inventory quality control and budgeting, including labor cost and operational expenses. This is a hands‑on, led by example position.

• Team Development
  - Identifying, recruiting and properly staffing the store to ensure customer needs are exceeded while scheduling to maintain labor budget goals. Total labor goal below 20% of net sales.
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on the sales floor.
• Schedule regular meetings with team members to keep abreast with additional training, changing conditions and current fashion trends.
• Sales and Results Driven
• Develop and execute strategies to drive customer traffic, customer buys and customer sales.
• Adhere to company guidelines keeping COGS (cost of goods) in balance and minimizing the potential for loss.
• Maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.

• Strong demonstration of current fashion trends for core customer.
• Strong coaching/leadership, customer service and selling skills with a take-charge mentality.
• Ability to work a flexible schedule, including weekends, holidays and consisting of 42-45 hours per week.
• Strong verbal and written skills.
• Demonstration of management skills and the go-to source for the team for creative solutions for all challenges encountered.
• Outwardly display a…