Team Lead, Retail

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike! We’re looking for a talented Part‑Time Team Lead that will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts consistent touch‑bases with direct reports.

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high‑quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

• Facilitates the sharing of product knowledge
• Upholds stock‑to‑sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

• 2+ years Retail Management experience
• Must be available to work 15‑20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older