Reservations Coordinator

Kenai Backcountry Adventures Adventure Reservations Coordinator Seward, AK
· Full time Company website Apply for Adventure Reservations Coordinator

Help guests experience wild Alaska as an Adventure Reservations Coordinator with KBA. You’ll manage bookings, answer inquiries, and support daily operations for one of Alaska’s leading adventure companies — all from the heart of Seward.

Kenai Backcountry Adventures (KBA) is Alaska’s premier wilderness guiding company — built by explorers who live and breathe the wild. From glacier treks and bear viewing to multi-day backcountry expeditions, we lead guests through some of the most remote and breathtaking places on Earth.

We operate year-round across Alaska’s national parks, wildlife refuges, and untamed frontiers, offering guided experiences that are as authentic as they are unforgettable.

At KBA, adventure is more than a trip — it’s a way of life. We’re passionate about sharing the raw beauty of Alaska while fostering meaningful connections between people and the wild places that shape them.

Kenai Backcountry Adventures is seeking an experienced, dependable, and highly organized Adventure Reservations Coordinator to join our Seward operations team.

This position serves as the central connection between our guests, guides, managers, and tourism partners. You will help guests choose and book unforgettable Alaska experiences, manage reservations from the initial inquiry through trip departure, and help keep daily operations organized and moving forward.

We are especially interested in candidates with previous experience in the tourism, lodging, hospitality, or outdoor recreation industries
. Experience using Fare Harbor or a similar tour reservation platform is strongly preferred
.

This is not a passive front-desk position. It is a fast-paced and important role for someone who communicates confidently, catches small details, solves problems, and takes ownership of the guest experience.

The Adventure Reservations Coordinator is responsible for managing guest inquiries, converting inquiries into bookings, maintaining accurate reservation records, communicating important trip information, and supporting the daily coordination of KBA’s adventure operations.

You will regularly communicate with guests by phone, email, text, and online chat. You will also coordinate with guides, managers, transportation providers, lodging partners, and other tourism businesses.

The right person will be comfortable balancing customer service, sales, administrative work, and real-time operational problem-solving.

• Respond promptly and professionally to guest inquiries by phone, email, text, and online chat
• Help guests select the best tour based on their interests, abilities, schedule, group size, and travel plans
• Convert qualified inquiries into confirmed reservations
• Enter and manage bookings accurately within Fare Harbor and other company systems
• Process payments, deposits, refunds, cancellations, and reservation changes
• Explain trip requirements, cancellation policies, meeting locations, and preparation information
• Recommend upgrades, additional tours, and alternative experiences when appropriate

• Send booking confirmations, waivers, packing information, and pre-trip instructions
• Follow up with guests when required information or payment is missing
• Communicate schedule changes, weather concerns, transportation details, and operational updates
• Provide friendly and knowledgeable service when guests have questions or concerns
• Help resolve guest issues calmly and professionally