Dispatch Officer; nights

Job Overview

The Campus Safety department at the College of Saint Benedict (CSB) and Saint John’s University (SJU) invites applications for a full-time (1.0 FTE), benefit-eligible position of Dispatch Officer (nights).

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

• Receive and dispatch emergency 911, fire, rescue, and security calls; monitor and operate Code Blue, fire, burglar, CCTV, and alarm systems.
• Coordinate emergency response efforts with campus security, EMTs, fire department, facilities, and student affairs as necessary.
• Provide support to callers during emergencies, offering reassurance and basic instructions as needed.
• Maintain detailed logs of emergency calls, actions taken, and outcomes.
• Be available for emergency on-call response, assist with walk‑ins, and provide professional customer service.
• Conduct and document code blue/elevator phone checks and report maintenance issues to appropriate departments.
• Maintain and update the dispatch manual, safety procedure protocols, and equipment readiness.

• Ensure compliance with campus safety protocols, confidentiality, and data security regulations.
• Perform clerical and administrative duties such as scheduling, data entry, fingerprinting, and report preparation.
• Manage , card access, and alarm systems, including access levels, billing, and coordination with campus partners.
• Maintain vehicle data and manage parking ticketing, billing, and appeals processes.
• Issue ground use permits for camping, fishing, watercraft use, and other designated campus activities.
• Oversee the Weapons Vault check‑in/check‑out process and manage lost and found property.
• Train, schedule, supervise, and assist with hiring processes for student officers and staff.

• Assist with patrol duties during large events, traffic control, medicals, or as needed.
• Testify at judicial proceedings as required.
• Attend required trainings and departmental meetings.
• Perform related duties as assigned.

• High school diploma or equivalent.
• Minimum of two years of experience working as an emergency dispatcher, or equivalent experience in a fast‑paced, customer service environment. Relevant certifications such as Emergency Medical Dispatcher (EMD), Telecommunicator I/II or similar are highly valued.
• Excellent communication skills, both written and verbal, and the ability to communicate clearly and concisely in stressful situations.
• Strong decision‑making and problem‑solving skills with the ability to think critically and make quick, informed decisions under pressure.
• Ability to remain calm and composed in emergency situations and to provide clear and concise instructions to callers.
• Proficiency with computer systems, including office software and emergency dispatch software. Experience with radio communication systems and other dispatch technology is preferred.
• Ability to work independently and as part of a team to ensure a cohesive and effective emergency response.
• Ability to maintain confidentiality and discretion when handling sensitive information.
• Commitment to providing excellent customer service to all members of the campus community and guests.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as needed.
• Schedule:
  
  The position will work a ten (10) hour shift with rotating days off on an 8 on 6 off schedule, ensuring each dispatcher works 40 hours within a week time frame. Shift hours will be preset to either 7am to 5pm or 9pm to 7am and will be bid annually by seniority.

• Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role.
• Occasionally required to lift or move items up to 25 pounds.

• Occasional travel between the campuses of the College of Saint Benedict and Saint John’s University.

Applications are accepted online. Candidates must complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at  or employment.

It is the policy of CSB and SJU to conduct a pre‑employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John’s University also utilizes E‑Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John’s University are Affir​ative Action/Equal Opportunity Employers.