Administrative Coordinator, Institute Student Success

Administrative Coordinator, Institute for Student Success Department

Academic Affairs

The Office Coordinator provides comprehensive administrative and operational support across three integrated student-facing offices:
Academic Support, Office of Disability and Access, and Career and Professional Development. The role serves as a central point of coordination to ensure efficient office operations, a welcoming student experience, and seamless collaboration among departments that support student success, retention, and career readiness.

The Coordinator must be highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, student-centered environment.

Specific Responsibilities:

Office Operations & Administrative Support:

Serve as the first point of contact for students, faculty, staff, and external partners, providing a professional and welcoming front office presence

Manage shared office calendars, appointments, and scheduling across the three functional areas

Coordinate daily office operations, including phone/email correspondence, document management, and supply inventory

Maintain organized and confidential records in compliance with institutional and legal standards (e.g., FERPA, ADA)

Support budget tracking, purchasing, and invoice processing.

Student Support Coordination

Assist students in navigating services across Academic Support, Disability & Access, and Career & Professional Development

Coordinate intake processes, referrals, and follow-up communications

Assist with tutoring, coaching, and academic support scheduling systems

Event & Program Support

Coordinate logistics for workshops, orientations, career events, and training sessions (e.g., room reservations, materials, attendance tracking)

Support career fairs, employer visits, and student programming

Assist with marketing and communications, including newsletters, flyers, and website updates

Data Management & Reporting

Maintain accurate databases and tracking systems for student engagement and services

Assist with data collection and reporting to support assessment, retention initiatives, and program evaluation

Generate routine reports for internal stakeholders

Serve as a liaison among the three offices to ensure alignment and effective communication

Support cross-functional initiatives related to student success and retention

Participate in staff meetings and contribute to process improvement efforts

Other Duties:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job.

Associate’s or Bachelor’s degree (or equivalent experience)

2–4 years of administrative or office support experience, preferably in higher education or a student services environment

Strong organizational and time management skills with the ability to manage multiple priorities

Excellent interpersonal, written, and verbal communication skills

Demonstrated ability to handle confidential information with discretion

Proficiency in Microsoft Office or Google Workspace

Experience supporting disability services, academic support programs, or career services

Familiarity with student information systems, scheduling platforms, or CRM tools

Experience coordinating events or programs

Student-centered mindset and commitment to inclusive excellence

Attention to detail and problem-solving skills

Ability to work independently and collaboratively

Adaptability in a dynamic, multi-office environment

Cultural competency and ability to work with diverse populations

Ursinus College is a selective, independent, co-educational, residential liberal arts college of approximately 1500 students located about 25…