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ServiceNow CSM-AI Architect
Job in
Collegeville, Montgomery County, Pennsylvania, 19426, USA
Listed on 2026-07-14
Listing for:
The Brixton Group, Inc.
Part Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Job Title
Duration: 6+ month
Location:
Collegeville, PA or NY/NJ (On-site 2-3 days/week) Requirements:
- Service Now Customer Service Management (CSM) architecture.
- Enterprise Agentic AI solution architecture.
- 10+ years of Service Now architecture experience.
- Must have life-sciences background.
Responsibilities:
- Architect Agentic AI solution using Service Now CSM, Now Assist, Flow designer.
- Design multi-agent architectures using model context protocol (MCP) and agent-to-agent communication patterns.
- Design secure enterprise integrations between Service Now and external API platforms.
- Define enterprise data architecture supporting AI agents, customer context, analytics.
- Real time decisioning through Snowflake and related platforms.
- Lead architecture workshops, establish technical road maps.
- Implement AI governance controls.
26-00716
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