LAB Engineer Job Collegeville area,Pennsylvania USA,IT/Tech

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:

Assist in maintaining existing computer infrastructure of 5000 PCs globally
Image/Onboard new computers into the domain and onto the network and decommisiion it.
Secure and protect new and existing hardware
Consult with the business as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments

Technical/Functional

Skills:

Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload
Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and/or project support
AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as Service Now
Microsoft Excel skills a plus
Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial

Skills:

Must have outstanding communication skills
Candidate must be a team player
Self-starter, attention to detail and willingness to learn new things a must
Must be willing to follow processes, procedures and guidance
Excellent organizational skills is a must
Experience in leading team is a plus

Preferred for Lab Enablers:

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Support business priorities by first intent
Uplift all labs to a hardware standard that supports working in a digitalized ecosystem
Proactively build stronger partnership with business by aligning technology and science through optimized processes
Becoming a new breed of “Tech & business” who understands the "science" and use of scientific equipment (HW) + controlling software + data workflow up & downstream
Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future
Strong product ownership/project management