Store Manager, Retail & Store Manager

Reports to Manager:

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achievean exceptional customer experience.

To be successful in this role the role you will:
• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:
• leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales,customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guides team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance:
• Achieves store business plans, including sales, customer service and operational goals.
• Develops game plans and follows up on execution to maximize sales and driveconsistent performance results.
• Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and partners with Regional Manager todevelop a plan to address and manage issues effectively.

Operational Excellence:
• Ensures store schedule accuracy to ensure proper staffing to effectively executeinitiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
• Ensures store staff is trained on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations,and branding.

Workplace:
• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiasticmotivational leadership.
• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date withall company directives.

Customer

Experience:

• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications - External

Qualifications:

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse ofthe business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high…